Specialist, Patient Access at Signature Health, Inc. in Mentor, Ohio

Job Description:

Specialist, Patient Access

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.  

Our core values are the foundation of who we are: 

• 
  People First mindset where we honor our colleagues and patients 


• 
  Striving for Excellence in our work each day 


• 
  Can Do approach where we roll up our sleeves in response to opportunities and challenges 

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits: 

Full Time: 

• Medical, Dental, Vision 


• Robust earned paid time off program (PTO) 


• 401k match 


• Various Life Insurance Options 


• Short- and Long-Term Disability (Not applicable for school-based employees) 


• Federal Loan Forgiveness Program (available on eligible on roles) 


• HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household) 


• Tuition & Professional Development Assistance 

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career. Read below on how you can make a difference in our community and apply today! 

SCOPE OF ROLE
Reporting to the Supervisor, Patient Access, the Specialist, Patient Access will ensure an excellent patient experience by providing off-site supportive services including transportation coordination, managing inbound and outbound patient calls and responding to patient inquiries and requests through electronic channels like Mychart.

HOW YOU’LL SUCCEED
• Assist with in-bound calls to Signature Health’s administrative office, or any of our six outpatient locations as needed.
• Monitor patient and potential patient requests and inquiries coming through Mychart, the Signature Health website or other communication channels.
• Initiate and monitor third party ride transactions, schedule patient transports, and respond to patient transportation-related inquiries from Signature Health staff.
• Support patient engagement in needed medical or behavioral health services by way of outbound calls, letter and electronic communications as directed.
• Ensure a positive patient experience by always speaking in a kind, clear, and courteous manner.
• Ensure excellent attendance with minimal unplanned time off/call-offs.
• Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.
• Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.
• Accurately schedule all of Signature Health’s available services while ensuring provider/clinician schedules are effectively managed
• Complete assigned tasks in Epic, our EHR, and other platforms with proficiency.
• Be an strong team member by consistently demonstrating dependability, patience, kind and professional communication, and willingness to assist colleagues.
• Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.

KNOWLEDGE & EXPERIENCE
• High School Diploma or equivalent required.
• 1 year office, customer service, or related experience required. Medical office experience preferred.
• Previous experience in a primary care or behavioral health setting preferred.
• Experience working with an EHR preferred, Epic experience desired.
• Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
• Verbal and written fluency in Spanish and English a plus.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.


• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.


• Requires periods of sitting, standing, telephone, and computer work. 


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

 

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are considered but not guaranteed to be approved. Signature Health is a drug-free workplace.  After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administrative

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