Guest Services Supervisor - DoubleTree by Hilton Spokane at Hilton in Spokane, Washington

Job Description:

Our riverside hotel is located on the Centennial Trail, a 3-minute walk from the 100-acre Riverfront Park and Spokane Falls. Follow the Inland Northwest Ale Trail to over 46 breweries. World-class wine tasting rooms like Barrister and Maryhill are less than 10 minutes away. We’re 10 minutes' walk to shopping and dining at River Park Square and only three minutes to the First Interstate Center for the Arts.

 

The DoubleTree Spokane City Center is looking for its next Guest Supervisor. If you are a natural leader, positive, a team player and excited to learn and grow within the hospitality industry, then you just might be who we are looking for.
 

The Guest Supervisor will assist with overseeing the Guest Services Department ensuring the proper delivery and storage of guest luggage and packages. Manage administrative projects. Ensures adherence to quality standards. Trains, supervises, schedules and assists in evaluating front desk staff

 

What are we looking for?

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability
   

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·         Medical Insurance Coverage – for you and your family.

·         Vision, dental, life and disability insurance

·         Mental Health Resources

·         Best-in-Class Paid Time Off (PTO) – you will accrue based on hours worked, if full time 18 days of PTO per year and 9 days for part time team members per year.

·         Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.  Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).  

·         Go Hilton travel discount program: 100 nights of discounted travel per calendar year

·         Matching 401(k)

·         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·         Career growth and development 

·         Team Member Resource Groups

·         Recognition and rewards programs

·         Access to your pay when you need it through DailyPay

Hourly Rate The Hourly Rate for this role is $19.00 and is based on applicable and specialized experience and location.

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