Service Operations Leader at J. J. Keller & Associates, Inc. in neenah, Wisconsin

Job Description:

Requisition #: 19177
Functional Area: Leadership
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8-4:30

Position Summary

J. J. Keller's has a Service Operations Leaderopening in our Managed Services department! Our Managed Services department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of400+ compliance associatesperform work to ensure our clients stay up-to-date on various regulatory requirements.

This leadership position will oversee a team of 11associateswho are responsible for ensuring our clients are in compliance with federal and state regulations related to their vehicles.

Why J. J. Keller?

• Flex-time and Work Flexibility
• Annual Reviews + Merit Increases
• Quarterly + Annual Bonus Programs
• Medical + Dental +Vision Insurance
• AssociateGrowth/PromotionalOpportunities
• Tuition Reimbursement, eligible yourFIRST DAY
  
• 401(k) with Employer Match + Company-FundedAnnual Profit Sharing
• 17 Days Paid Time Off (PTO) +8 Paid Company Holidays + 1 Paid Floating Holiday

Job Responsibilities

• Leads, develops and coaches team:
  
  
  • Provides clear expectations, feedback and recognition
  • Participates in the hiring/selection process
  • Writes and conducts performance evaluations and progress reports
  • Handles associate relations issues
• Delivers results in line with the following key metrics/accountabilities:
  
  
  • Associate retention
  • Client loyalty and retention objectives
  • Revenue and gross margin objectives
  • Service turnaround times and work processing deadlines (state and internal)
  • Productivity objectives
  • Quality objectives
• Builds a culture around operational excellence core capabilities of data based decision-making, shared responsibility and accountability, engaging in healthy feedback, driving process improvement, and continuously enhancing our client experience.
• Applies Quality Management and Business Process Improvement principles. Facilitates continuous process improvements for the department and the company as a whole. Fosters environment for associates to participate in process improvement efforts.
• Designs, implements and monitors internal processes, procedures, and measurement systems to ensure production, accuracy, client experience and regulatory requirements are satisfied.
• Acquires and maintains expertise on regulatory requirements.Plays a lead role in modifying services to accommodate changing regulatory requirements.
• Actively participates in business planning, new service development, partnership development, and other tactical departmental processes and procedures to identify service enhancements and internal productivity gains.
• Maintains ongoing communication and positive working relationships with all associates, clients, business partners, vendors and J. J. Keller departments to resolve service issues and other concerns in a fair, consistent and timely manner.
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
• Enforces and supports all company and department policies, procedures, and initiatives. Fully support the company's commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace.
  

Qualifications

Experience:

• 5+ years of experience in a services delivery or customer service environment.
• Peopleleadership experience preferred.

• Bachelor's Degree inBusiness Related Field preferred.

• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Strong project management, process analysis and problem solving skills.
• Ability to interact with internal and external customers at all levels.
• Sincere commitment to providing outstanding client service.

About our Neenah, WI Home Office

There's a lot to love about our home office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Near 1-mile long walking trail that wraps around the campus
• Multiple collaboration stations

Want to check it out yourself? Follow this link https://www.jjkeller.com/learn/campus#0 and click ' See inside our Vinland Facility'!

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate atJ. J. Kellermakes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through ourProfessional Referral Programand you will earn acash paymentif your referral is hired.

J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Compliance, Operations Manager, Law, Business Process, Legal, Operations, Management