Bellstaff-Valet at Mirabel Hotel & Restaurant Group in Carmel, California

Job Description:

Bell/Valet Job Objective:
The overall objective and purpose of the Bell/Valet position are to provide hospitable service to our guests including a seamless arrival and departure experience. The incumbent is responsible for greeting guests, opening doors, parking cars, transporting luggage, providing information about the hotel, responding to guest requests, and directing guests. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company. Is familiar with and complies with the L'Auberge Carmel and Mirabel Hotel and Restaurant Group's Mission and Service Standards as well as Relais & Chateaux's 5 C's and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

Key Areas of Accountability:

Greet and interact with internal and external guests in a genuinely warm and friendly manner.
Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control.
Greet guests at the front door or car upon arrival, throughout their stay, and at departure.
Escort incoming and outgoing hotel guests to and from rooms, assists with luggage, and offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
Inspect the guest room supplies during the refresh/resetting of the coffee tray, beverages in the minifridge, and stripping of the guest room.
Explain features of the room such as the operation of a Wi-Fi network, coffee station, radiant floor heating, etc.
Clean and sweep public areas, tidied the courtyard, and ensured rain procedures are adhered to.
Assist with delivering In-Room Dining Breakfast during "busy times" when needed.
Assist with coffee service, drink service in The Lobby or Courtyard, and limited food service as required.
Delivers amenities, both perishable and non-perishable, prior to guests' arrival. This includes champagne, wine, fruit/snacks, caramels, trail mix, flowers, and other items that are requested, ordered, or arranged.
Maintain cleanliness of Mercedes-Benz as per protocols. Ensure the mileage log is complete each week and provided to Front Desk.
Valet park and retrieve guest cars as needed. Ensure no parking tickets are issued.
Act as Chauffeur for guests as needed or directed by the Front Desk or management team.
Deliver amenities, items, packages, suitcases, and any other requested items.
Coordinate daily tempo with Front Desk and Housekeeping utilizing the "Room Plan."
Maintain the image of the hotel by appearing extremely presentable, well-groomed, and in a pressed uniform.
Adhere to the Key Control policy and procedure according to set standards.
Responsible for clear and effective communications between co-workers, management, and other departments.
Adhere to and promotes Relais & Chateaux, Forbes, and Mirabel Hotel & Restaurant Group's mission and standards.
Any downtime should be occupied with tasks given from Front Desk, organizing HSKP spaces/storage, and preparing for increased business levels.

Full-time employee benefits include:
Medical, Dental, Vision, Employee Assistance Program, Life Insurance, and 401k