Customer Service Representative - Lead at Highland Rivers Health in Ellijay, Georgia

Job Description:

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.JOB SUMMARY:The Customer Service Representative Lead (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. The CSR Lead is responsible for the operation of the front office system.Are you ready to make a Difference?Duties and Responsibilities include:

• Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.


• Status appointments accurately and promptly.


• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.


• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.


• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.


• Be responsible for collecting, managing, and depositing monies due to HRH at time of service.


• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.


• Work in partnership with Lead Clinician at designated site to problem solve daily concerns and celebrate accomplishments at designated site.