End User Services (EUS) Intern - Summer 2024 at Federal Reserve Bank (FRB) in Cleveland, Ohio

Job Description:

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-three years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen, permanent resident or green card holder.

Join our team as a paid intern – summer 2024!

Take your Technology skills to the next level by contributing to work on our end users services team!

End User Services Internship Duties:

You will provide technical support and management for end-users including on-site and remote support for laptops, desktops, printers, mobile, and other computing devices. You will participate in the image, configuration, and deployment of Window 10 PCs, iPhones, and iPads and assist IT staff with managing PC stock, boxing/unboxing equipment, and preparing retired equipment for disposal.

Technical Requirements:

• Familiarity/Curiosity with Windows 10, iOS, and other endpoint devices.




• Desire to assist employees and IT staff to create a great user experience.




• Must be friendly, team oriented, and willing to assist where needed.

Requirements for IT EUS Internship:

• Currently pursuing an undergraduate or graduate degree in Information Technology with a minimum GPA of 3.0. Should have at least one semester left to complete in school.




• Strong computer/technical skills required. Proficiency with Microsoft Office products, specifically Excel and Access (or familiarity with other data access tools).




• Ability to work in a deadline driven environment and ability to multitask.




• Ability to work both in a group setting and on an individual basis.




• Strong oral and written communication skills.




• To be considered for this role, candidates must be a U.S. citizen, permanent resident or green card holder.

Physical Demands and General Working Conditions

Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees will be required to travel by car/air.

Full Time / Part Time

Full time

Regular / Temporary

Temporary

Job Exempt (Yes / No)

No

Job Category

Internship

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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