Pharmacy Operations Lead Representative - Express Scripts at Cigna in St. Louis, Missouri

Job Description:

As a Pharmacy Operations Lead Representative, you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serve as a resource to supervisor and back up to senior technicians and team members.

Work Schedule: Wednesday to Saturday - 5:00 AM to 3:30 PM

What you'll do:

• Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.


• Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrate leadership qualities consistent with the company values.


• Effectively manage issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.


• Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.


• Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.

What you need to do the job:

• High School Diploma or equivalent


• Minimum of 3 years of relevant working experience in a pharmacy dispensing setting.


• 1 year leadership or team development experience preferred.


• Missouri State Pharmacy Technician license required.


• General PC knowledge: Microsoft Word, Excel, PowerPoint, and email skills.


• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.


• Strong attention to detail with good organizational skills.


• Excellent verbal and written communication skills.


• Willingness to work a flexible schedule to accommodate heavy work volumes.


• Ability to stand for extended periods of time.


• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)


• Holiday Pay and Paid Time Off (PTO)


• 401K with company match


• Tuition reimbursement


• Growth Opportunities


• Fun, friendly and unique culture - bring your whole self to work every day!

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.