Summer 2024 - Customer Experience Intern at National Instruments Corporation in Austin, Texas

Job Description:

Please Note: NI does NOT petition for H-1B status from student visas for full-time or intern hires, thus cannot accept candidates for this position who are on a student visa and have Curriculum Practical Training (CPT), Optional Practical Training (OPT), or academic training.

Overview:

We are looking for an individual with a passion for ensuring customer success to join our team at National Instruments! As a Customer Experience Intern, you will be responsible for understanding and elevating customer pain-points across the customer journey and acting on those that have highest impact on the experience.

You will act as a connector between the organization's strategy and customer expectations to help the business make bold decisions to foster an effortless customerexperience. For the top customer experience pain points, you will have the opportunity to alleviate them through project managing process or tool enhancements. Along the way, you will elevate those around you to think Customer First through the creation and delivery of enablement material.

This internship is perfect for anyone who is results-oriented and enjoys working with cross-functional teams to drive an exceptional customer experience.

Responsibilities Include:

Project managing the creation and implementation of process/tool enhancements for top customer experience gaps.

Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty.

Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues.

Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences.

Executing the customer-facing survey strategy to ensure we are consistently understanding our customer's expectations.

Creating and delivering customer experience enablement training to reinforce the Customer First Mindset amongst the organization.

Expectations:

Have strong customer service skills with the ability to directly communicate with customers in a customer centric manner.

Strong verbal and written communication and presentation skills with attention to detail

Experience in understanding and analyzing large datasets.

Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally.

Proficient in Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, etc

Project/Process management, critical thinking, and problem-solving skills

Self-motivated and results oriented.

Ability to navigate ambiguous situations and provide clear direction.

Requirements:

Currently working towards a bachelor's degree or higher from an accredited college. Preferably in Communications, Business, or related field

Ability to work on-site in Austin, Texas

Full Time Role (40 hours per week)

We are looking for an individual with a passion for ensuring customer success to join our team at National Instruments! As a Customer Experience Intern, you will be responsible for understanding and elevating customer pain-points across the customer journey and acting on those that have highest impact on the experience.

You will act as a connector between the organization's strategy and customer expectations to help the business make bold decisions to foster an effortless customerexperience. For the top customer experience pain points, you will have the opportunity to alleviate them through project managing process or tool enhancements. Along the way, you will elevate those around you to think Customer First through the creation and delivery of enablement material.

This internship is perfect for anyone who is results-oriented and enjoys working with cross-functional teams to drive an exceptional customer experience.

Apply Now