IT Configuration Management Database Analyst at DSS, Inc. in North Palm Beach, Florida

Job Description:

POSITION SUMMARY:

DUTIES AND RESPONSIBILITIES: 

The IT Configuration Management Database Analyst:

• is responsible for administering and executing the configuration management process and ensuring Configuration Management Database data integrity.


• works closely with the Configuration Manager and process owners.

Essential Duties:

• Assisting in developing standard IT configuration management methodology


• Supports the Configuration manager in the development of CMDB policy, processes and knowledge base


• Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships


• Assists Configuration manager in conducting configuration audits and reconciliation


• Maintains CIs to ensure CMDB accuracy and completeness


• Drives visibility on unauthorized CI changes or alterations to environment


• Works with other organizational processes to understand new requirements and identify how Configuration management can support


• Support and administer tools for configuration and asset management


• Perform SDLC activities required to enhance the platform


• Act as backup for Change Manager

Other Duties:

• On call 24/7

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed. 

QUALIFICATIONS:

Skills:

• 
  Required:
  • Ability to design, install, configure, document and troubleshoot MID architecture
  
  
  • Understanding of discovery and service mapping tools
  
  
  • Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change
  
  
  • Solution oriented mindset and ability to make recommendations for the current and future platform
  
  
  • Excellent analytical, and problem-solving skills
  
  
  • Able to generate reports for KPIs
  
  
  • Strong organizational skills
  
  
  • Excellent collaboration, customer service, and communication skills to work in a team environment
  
  
  • Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously


• 
  Desired:
  
  •  ServiceNow CMDB

Education:

• 
  Required:
  • Bachelor or Associate’s degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred


• 
  Desired:
  
  • Any additional applicable training or advanced degree

Certification(s), Licenses:

• 
  Required:
  • ITIL Foundation v3 or v4 certification


• 
  Desired:
  
  • Any applicable certification

Years of experience in a similar role:

• 
  Required:
  • 5 years with 1 year of IT Operations experience


• 
  Desired:
  
  • Any additional applicable experience

PHYSICAL DEMANDS:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.