Product Owner - Identity Management | Individual Investors, Client Experience at T. Rowe Price in Owings Mills, Maryland

Job Description:

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

Role Summary

The Individual Investors Client Experience team is seeking a Product Owner to help lead the delivery of initiatives related to Identity Management across Global Distribution.  This includes ensuring clients, participants and advisors are able to easily and securely authenticate, and ID integration is optimized across journeys. 

This role will lead a cross-functional team of developers, designers, and analysts utilizing an Agile methodology to launch omni-channel, client-centric solutions from research and discovery to development and delivery. Additionally, the role will partner with internal teams and external vendors in advancing our ID Management strategy. This includes balancing risk with client ease, by using identity authentication and verification practices to enhance the client experience and protect account information.   Reporting to the Senior Product Owner accountable for the ID Management Platform, this role is high exposure and involves ongoing engagement with senior partners and leaders across various business units in Global Distribution.

Responsibilities:

• Product Ownership — Partners with various teams such as business teams, legal, compliance, finance, and design to ensure that solutions are compliant, client-centric, and in line with brand standards. May own product(s) from end to end. Establishes or heavily contributes to road map for assigned product(s). Removes impediments and facilitates decisions both inside and outside the core team to ensure a successful product delivery. Elevates product-related issues that cannot be resolved to senior product owner or management for resolution assistance; elevates key product decisions to senior management. The product owner sets the direction for the product and prioritizes what will be included in the business case and each release. Prioritizes and manages backlog work.


• Achieves Business Results —Oversees a cross-functional team, which could include marketing, technology, and design associates. Ensures products meet and/or exceed standards for business performance, client satisfaction, compliance, and operational efficiency by closely monitoring, analyzing, and interpreting the metrics to assess the performance of products against key performance indicators (such as sales, new accounts, lead and referral generation, etc.). Develops and implements strategies and tactics to meet the desired business objectives for assigned product.


• Coaching and Mentoring —Supports leadership team in the onboarding, training, and ongoing coaching of product analysts. Recognizes associates as appropriate and, at times, may provide constructive feedback in support of individual development goals. May also coach a cross-functional Agile team if serving in a product owner capacity.


• Product Release Coordination —Plans with other key team roles as well as product owners who are part of other teams, if necessary, to ensure a strategic, complementary release schedule. The product owner also helps to identify necessary operational changes stemming from a release and is co-responsible for defining reusable solutions/shared components.

Qualifications:

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND


• 5+ years of total relevant work experience


• Experience with Agile delivery

 Preferred:

• Experience with a highly regulated industry and/or financial services  


• Certified Scrum Product Owner certification


• Experience with the Adobe Experience Cloud platform 


• Experience with ID Management - ability to connect integration points across client journeys 


• Strategic thinker with delivery excellence


• Ability to work with varying business units to negotiate and determine priorities


• Familiarity with Security Practices as it related to Identity and Risk Management


• Comfortable with technology and strong analytical skills


• Experience with Login, ID Proofing, passkeys, Risk-Based Authentication concepts

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for remote work up to two days a week.

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions


• Flexible and remote work opportunities


• Health care benefits (medical, dental, vision)


• Tuition assistance


• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.