AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.
We R.I.D.E. with Sgt. Smith!
We are Responsive We have Integrity We are Dynamic We exhibit Excellence
PRINCIPLE DUTIES AND RESPONSIBILITIES
Deploy and support standard IS&S equipment and software to knowledge workers
Support knowledge workers either deskside or using remote support tools
Provide Incident and Problem Management identification and resolution
Help identify incident trends
Utilize problem management techniques to reduce volume
Demonstrate strong Asset Management techniques
Coordinate project-related activities across service providers
Provide support of all voice and data services, working closely with Managed Services partners
Responsible for planning and coordinating all installs, moves, adds, changes, and removals of telecommunications & network equipment
Responsible for working with the InfoSec team on hardening and remediating any end devices, network equipment, or virtual machines for vulnerabilities
Use various solutions to support & monitor various areas of the Infrastructure and Operations landscape such as, but not limited to, Veeam, Zerto, VMWare, MECM, Intune, ITSM solutions, O365/Teams, and Inventory solutions
Involved in supporting plant floor infrastructure
KNOWLEDGE AND SKILLS
High school diploma (or GED), plus at least 3 years of experience with PCs and/or network devices
Strong knowledge of Microsoft O365 required
Familiarity with telecommunications equipment (Aruba, Cisco, Crestron, etc.) preferred
A+/Network +/ Security + desired
ITIL knowledge and certification desired
At least two years’ experience as CCNA and/or VCA and/or MCSA a plus
Strong organizational skills
Strong written, verbal, and interpersonal skills
Strong problem solving and analytical skills
Ability to effectively manage priorities
Ability to travel to plant sites as required
Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic
PHYSICAL EFFORT
Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Hearing: must be able to regularly hear well enough to communicate
Hand-Eye Coordination: must be able to regularly coordinate one’s eyes with one’s fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls
Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company’s property surrounding facility, or additional work areas
Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance
Lifting: must be able to occasionally lift up to 25 pounds with or without assistance
Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups
Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods
WORKING CONDITIONS
Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises
Teamwork: This position will work with others to ensure efficiency in the workplace
Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important
TRAVEL REQUIREMENTS
Up to 15% travel may be required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)