Program Director - 2Gen Program (Bilingual Required) at LifeWorks Austin in Austin, Texas

Job Description:

LifeWorks of Austin, TX is looking for a Program Director to join our 2Gen Program as part of our Education team! Provides leadership and oversight for all aspects of the assigned program(s), including the development, delivery, management, evaluation, and reporting of services and programming related to the program(s) covered. The Program Director ensures the program(s) meets all applicable standards and works collaboratively with staff, clients, and external stakeholders to identify new program strategies and community partnerships.

ADDITIONAL SUMMARY 2-GEN:

The Program Director provides leadership and oversight of the (2-GEN program that works alongside expectant and parenting youth and young adults ages 11 – 21, their partners, and their families. The 2-Gen program is a holistic parenting support program with a housing component. Services include intense case management, housing support for young parents experiencing homelessness, crisis support, parenting groups and outings, life skills classes, and sexual and reproductive health individual and group sessions.  This program serves a very high need population that may experience challenging situations such as mental health crisis, substance use disorder, domestic violence/intimate partner violence, shortage of basic needs, etc.  Leadership of the program requires a high level of adaptability and responsiveness.    

This full time, exempt position earns a competitive starting pay rate ranging from $79,135.41-$86,477.87 annually, depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!  

RESPONSIBILITIES 

• Leads the operations and strategies for the assigned program(s) with a focus on implementing a healing-centered and data-informed service delivery environment. Responsible for the design, development, and implementation of the assigned program(s) and associated initiatives.


• Manages highly complex and nuanced contracts with diverse stakeholders and contract compliance requirements.


• Responsible for the compilation, analysis, and reporting of program outcomes to program funders and other stakeholders. Ensures that funder reports and other deliverables are completed and submitted accurately within the designated timeframes to meet contractual regulations and deadlines.


• Oversees program use of and compliance with evidence-based models and/or program curricula to ensure high-quality service delivery.


• Continuously identifies and implements emerging and established best practices in partnership with the Research & Evaluation team to ensure continual quality improvement and high impact outcomes.


• Regularly utilizes agency and/or funder database(s) to manage, analyze, interpret, and assess program performance; uses data to make decisions and course correct as necessary.


• Manages the assigned program budget(s), approves program expense reports, and makes budgeting recommendations for each program.


• Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency, including requirements pertaining to data, paperwork, training, processes, and procedures, among other things.


• Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.


• Holds staff accountable for meeting individual and program performance objectives, such as data quality and contract compliance requirements, by coaching, planning, monitoring, and appraising job results.


• Responsible for developing and maintaining program training materials. Delivers training to staff on an ongoing and as-needed basis to ensure excellence in service delivery.


• Provides guidance and support to direct reports managing complex crisis situations involving high-acuity clients with histories of chronic trauma and neglect, homelessness, and/or systems involvement, as applicable.


• Serves as the program’s primary point of contact for contract officers, program evaluators, and subcontractors; coordinates client files and other materials for funders, monitoring visits, and internal and/or external audits


• Represents the program at leadership meetings and communicates agency and leadership decisions to their team.


• Ensures the integration of program services with other agency services to support clients in a holistic manner.


• Participates in community committees, working groups, and initiatives, and provides community trainings, presentations, and outreach activities, as appropriate.


• Functions as the program liaison between the Agency, funding sources, universities, governmental organizations, and community stakeholders.


• Prepares for and actively participates in supervision meetings and all other required meetings or trainings.

ADDITIONAL ESSENTIAL DUTIES AND RESPONSIBILITIES 2-GEN

• Directs the work of the team in facilitating young parents search, acquisition and maintenance of housing including navigating entering into a lease and adhering with lease requirements as well as facilitating rental assistance and other related resources.


• Develops service implementation strategies that encompass a holistic approach to basic needs support, parenting education, early childhood development, and enhanced natural support systems.


• Supports team in community-based service delivery by regularly staffing cases, conducting ride-alongs, responding to grievances, and co-responding to incidents to support case managers.


• Provides temporary coverage and direct client services during staffing transitions or outages.


• Provides individual supervision for direct reports including office-based sessions, as well as working side-by-side to provide field mentoring.  


• Collects client outcomes and reviews individual outcomes with direct reports during supervision; helps team set program goals, client goals, and focus on housing stability.  


• Maintains current knowledge of best practices in housing-first approach with youth.  


• Understands leasing, paying rent, housing laws and resident rights to support program in serving clients with housing needs.

QUALIFICATIONS

• Requires Bachelor’s degree in social work or a related field and minimum (7) years’ related experience with program’s client population; or


• Equivalent combination of education and experience.


• Bilingual in English and Spanish is required for this role.


• Preferred minimum (2) years of management experience including supervising and leading teams.


• Training in trauma-informed practice/ trauma-informed care preferred.


• Experience with databases; proficient level experience with Microsoft Office including, Word, Excel, and Outlook

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth who are on journeys to lives they love and stability for themselves and their families. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.

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