Posted in Restaurant - Food Service 30+ days ago.
Type: Full-Time
Job Description
Position Summary
We are looking to bring aboard an Associate Wine Club Manager, reporting to the Wine Club Manager on the Direct-to-Consumer (DTC) Consumer Loyalty team. This role will support the Aspira portfolio of Brands at Constellation Wines – including Booker, My Favorite Neighbor, and Harvey and Harriet.
You will deliver best-in-class concierge service to the wineries' current wine club members and high value clients and help to bring in new wine club members. You will ensure that our members and high value clients feel like they are part of our community and becomes lifelong brand evangelists. You will be working with current and prospective members to ensure all questions are answered and that value is provided to them on all communication channels (email, chat, phone, and in-person). Even when the questions are simple and easily referred to our client care or hospitality teams, you will see to it that these members and clients have their issue or request fully resolved. You will see every interaction with our clients as an opportunity to bring them deeper into our brands and allow them to try additional products and experiences. You will instinctively find opportunities for customers to gift, plan events, and otherwise invite their personal and corporate networks into the winery. You will be on the front lines of all communication channels, from our digital customer service platforms and phone lines to the brand social media channels. You will foster this community and ensure our clients receive the best service possible.
Responsibilities
Preferred Qualifications
Location
Additional Locations
Job Type
Job Area
The salary range for this role is:
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).
Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
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