Process Management Specialist, New Business Annuities (Virtual) at Prudential Ins Co of America in Shelton, Connecticut

Job Description:

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Prudential has an exciting opportunity for a dynamic, results-oriented individual who is interested in challenging work. This individual will have the opportunity to lead, influence, and contribute to the success of one of the world’s most admired companies. The Service Team Specialist plays a critical role in the success of the New Business Case Management model by working directly with front line Case Managers; answering technical questions; conducting training; assess quality trends and developing recommendations; coaching; and developing departmental communications and training material.

“Think Differently. Reach Higher. Be Empowered. Are you ready to Rock?”

What you can expect:

• Work with Associate Manager to ensure work inventory is completed timely and effectively


• Assess team and departmental quality results to identify trends and present recommendations to address areas of opportunities for individual associates as well as team and departmental results


• Perform individual associate coaching


• Actively participate in and lead team dialogue


• Provide team transactional processing support


• Resolve critical issues with creative solutions


• Collaborate with internal and external business partners to achieve business objectives

What you’ll need:

• Three years Annuities experience is required


• A proven understanding of Prudential Annuity Products and Benefits


• Proven focus on continuous improvement


• Demonstrated focus on continuous improvement


• Ability to collaborate across business


• Strong communication (verbal and written) and time management skills required


• Proficiency in MS Word and Excel


• Strong critical thinking, mathematical, problem solving, decision making & analytical skills are desired


• Detail oriented with solid interpersonal skills


• Demonstrated strong Customer Service skills.

It’d be a plus if you had:

• Bachelor’s Degree

Additional Requirements:

This position will work virtually, therefore new hires must be able to provide the following:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You are willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.


• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.


• Quiet area in your home with minimal distractions and noise free.


• Reliability and Dependability throughout our extensive training program is required

Prudential embraces all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level


• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave


• Retirement plans:


• 401(k) plan with company match (up to 4%)


• Company-funded pension plan


• 
  Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs


• 
  Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.


• 
  Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.


• 
  Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

#LI-MG1

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $71,100.00 to $105,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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