Miss Kim Zingerman's Server/Runner at Miss Kim, LLC in Ann Arbor, Michigan

Job Description:

Want to work at a safe, positive, food focused restaurant? Miss Kim Korean Restaurant, a part of Zingerman's Community of Businesses, is looking for front of house service staff!

Job Title: Server/Runner, Part-Time positions available, with availability of at least 3 shifts per week, including at least two dinner shifts betwee Thursday, Friday, and Saturday. Availability on Fridays and Saturdays is highly preferred. Shifts are usually 10:30am-4pm, or 4pm-10pm. We are looking for someone who would have the ability to work at leas 20 hours a week, and possibly as many as 30 hours a week.
Compensation: $21-$23/hour (when tips are included). Also quarterly gainshare is possible if we exceed sales plan, and you have finished basic orientation.
We are looking for high energy individuals who are passionate about giving great service, learning about great food and engaging in their work! We offer flexible schedules, though weekend availability is a must, and the opportunity to work for a fun and exciting new Zingerman's business. Taking part in building the systems that run our day-to-day is expected from each member of our small team at Zingerman's Miss Kim Korean Restaurant.
Currently we are offering outdoor patio seating (when the weather is nice) and take-out options to all of our guests, as well as full service indoor dining!
All front of house staff start at $21-$23/hour based on experience and skill set. There is a $0.50/hr raise once finishing orientation. Plus full benefits that include health insurance, option for vision and dental, flexible spending account, 401k, community chest short term loans for emergencies, extra learning opportunities, staff scholarships, employee meals, staff discount, massage credits, and on and on! Our pay structure is clearly documented with opportunities for cross training and advancement.
Previous serving experience is preferred, but not required - experience as a salesperson, a barista, a bar-back or a background in theatre are encouraged to apply! We ask that all applicants, regardless of experience, be ready to hit the ground running, be adaptable to a changing work environment and are encouraged to share your ideas with the team.
About Miss Kim
Best Korean Food 2020 Ann Arbor, Current Magazine12 Essential Ann Arbor Restaurants, Spring 2018, Eater DetroitFound in Translation: Miss Kim in Ann Arbor, Edible WOWFeatured in Issue 2 of Whetstone MagazineOur Instagram and website
Initial FOH training will include:
Patio Service ProviderFOH Service Provider
Our performance expectations are:
Essential Functions
Uses Toast, a touch-screen POS SystemUses touch-screen delivery systems such as Grub HubAbility to multi-taskUses Mac computer to update restaurant and menu information, dailyAbility to work independently and multitaskKeeps dining areas and workspaces neat and clean, according to the documented CDC guidelinesCarries the guests order to the table, double checking for accuracyCan explain all ingredients in our dishes and knows the stories behind our food and beveragesActively engages in learning about Korean food and cultureAnswers guest questions and gets help when neededUses various equipment like electric tea pots, dishwashers, knives, and any others as training progressesPositively responds to direction and does not shy away from requesting assistance from co-workers, supervisors, managers and guestsReplenishes products and supplies on the floorTreats guests and co-workers with courtesy and respectMakes eye contact and greets guests enthusiastically, from 6ft distance while wearing a maskDoes whatever it takes to make every guest's experience a great oneUtilizes time well by keeping busy and staying productive with restaurant sideworkActively engages in documenting and updating standard operating proceduresDocuments customer compliments, complaints and suggestionsAttends huddles and training classes as scheduled and requiredMaintains safety protocols as outlined by CDC, Zingermans Community of Business and Miss Kim.
Non-Essential
Assists in other areas of Miss KimTrains other staff members
The Success Patterns for this position are:
Experience working in sales/customer service and/or the foodservice/hospitality industry preferredHas a reputation for giving great service to guests and co-workersCan handle multiple tasks at one timeComfortable with detail oriented cleaning tasksExcels at giving and receiving constructive feedbackEffectively communicates with team members for the betterment of the team/restaurantHas good problem solving skillsHas strong interpersonal skillsIs able to work independently and as a member of a teamCommunicates professionally and enthusiastically in person and on the phoneCan maintain high energy during the entire shiftComfortable working with screens and computersCan work in a fast-paced environment and adapt to change quicklyAble to relocate up to 50lbs occasionally
Successful Candidates will have the following Personal Characteristics:
Likes to have fun at work!Self-motivated and enjoys learningIs passionate about selling great food and giving great serviceRegularly makes people feel like they were the best part of your dayTakes safety seriously!