Advisor, Agile Product Owner (Clinical Experience) at Cigna in FRANKLIN, Tennessee

Job Description:

Clinical Care Management (CCM) is a cross-enterprise program that establishes space to transform many disparate systems with varying levels of sophistication to a single, intelligent, self-learning control system. This eco-system will be driven by interoperable data from all internal systems, rules engines, and platforms, as well as the external healthcare ecosystem. The new platform will establish industry-leading frictionless clinical experience with improved total cost of care. Universal Clinical Experience (UCX) is a key experience platform that improves utilization and care management process across the internal clinical personas to improve health outcomes and drive operational savings/efficiencies.

The Advisor, Agile Product Owner is a senior technical product owner for eviCore's clinical experience, representing the "voice of the customer" at the team level and responsible for maintaining and prioritizing the product backlog based to maximize business value. This individual is responsible for overall delivery of necessary functionality and fixes to support our clinical team's user experience. This role must have strong business skills and experience, with either some past experience working with technology teams, or the ability and interest to learn how to work with technology teams. Technical Product Owners provide expert content and professional leadership on complex assignments, while exercising creativity, foresight, and judgement in conceiving, planning, and delivery initiatives.

This role sits within the IT Product Delivery team, dedicated to CCM, serving as the voice of product delivery, technology enablement, and dependency management. This specific role will collaborate effectively with business partners - with a primary focus on the customer experience - to enable critical operational capabilities. This individual will enable the development teams to succeed through management of actionable stories and remove (or identify) blockers to the Business Product Owner as they arise. Candidates must possess a strong product management background. Experience leading SDLC and Agile initiatives to successful delivery is required.

Primary Responsibilities

• Responsible for ownership, development, and maintenance of a healthy backlog of product features and stories

• Collaborate effectively with business partners to ensure a top-tier customer experience in direct response to clinical business needs

• Lead development teams through refinement of user stories, ensuring that business value remains a top priority

• Enable development teams to succeed through management of actionable stories and to remove of identify any blockers to the Business Product Owner as they arise

• Provide servant-leadership for teams and support continuous improvement activities to help development teams consistently delivery working code

• Coordinate teamwork efforts to maximize velocity and value delivery

• Accept user stories to ensure they meet the defined acceptance criteria; conduct validation with Business Product Owner to ensure stories accomplish the feature-level definition of done

• Partner with AppDev Managers for quality assurance and release scheduling

• Coordinate and complete release activities including release notes, communications, user documentation, and reporting

• Prepare and conduct sprint reviews and agile demo meetings for product/business stakeholders

• Focuses on providing thought leadership and technical expertise across multiple disciplines

Required Skills

• Influencer: Ability to build partnerships across the organization and influence others without authority

• Quick Learner: Ability to grasp complex concepts and processes quickly to be able to explain them to others in a concise fashion

• Adept Facilitator & Resourceful Problem Solver: Ability to translate business and technical terms and requirements fluently to drive common understanding of issues across stakeholders, offer solutions to technical challenges, and bring the right people and tools together to resolve issues with confidence

• Consensus Builder: Ability to drive consensus in large, complex stakeholder groups, including being comfortable with senior/executive audiences

• Progress Champion: Comfortable with ambiguity, shows resilience and can rally others to move forward in resolving problems

• Well Organized: Strong organizational skills and ability to hold others accountable to deliver on agreed upon expectations

Qualifications

• Bachelor's degree from an accredited college/university

• Agile certification(s) beneficial, but not required

• Experience using project tools such as Azure DevOps (ADO) and Smartsheet is required

• Proven track record of 3-5 years of clinical product and/or business ownership, or related experience

• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Healthcare utilization management (UM) experience is preferred but not required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.