Receptionist at Jackson Hewitt in Lowell, Massachusetts

Job Description:

At P & S Tax Prep Partners dba Jackson Hewitt, are looking for a high-energy Receptionist! We need a very motivated problem solver to join our team! The Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience.

What you'll do here:

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Receive daily mail
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Monitors client flow at the location and keeps clients engaged during periods of wait time

• Good interpersonal and communication skills
• Customer service or sales experience preferred
• High School Diploma/ GED, or equivalent related business experience