E-Commerce Book Supervisor at Evergreen Goodwill of Northwest Washington in Seattle, Washington

Job Description:

About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact Recruiting@evergreengoodwill.org for any assistance or accommodation requests.

Job Title: E-Commerce Book Supervisor

About the Position

Manages productivity and inventory of the E-Commerce Book department. Supervises staff and monitors the workflow and daily task planning.

Salary Range: $22.50/ hr

Essential Functions:

Monitor productivity of Book Scanners and Listers and addresses any performance issues with the assistance of the Assistant Manager and/or Manager.

Assist in hiring and training of staff.

Prepare department reports and spreadsheets, including sales and performance tracking.

Effectively perform daily listings/uploads of ISBN and non-ISBN books.

Effectively describe books in book-industry terminology and grade the condition of books according to industry standards.

Effectively research values and manage inventory.

Perform research of items scanned and/or collected.

Respond to customer inquiries; provide information via email, phone or in person.

Maintain department standards and hold staff accountable.

Manage supplies inventory.

Maintain online marketplace rating of at least 98%.

Maintain a clean and orderly processing area.

Follow all Loss Prevention guidelines and measures.

Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.

Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements

Education: High School or equivalent.

Experience: Knowledge of E-commerce book processes is preferred. Minimum 1 year supervisory experience.

Specific Skills/Knowledge/Licenses: Able to read, write, and speak English clearly and fluently. Ability to create a team environment.

Excellent computer and Internet skills, including rapid & accurate keyboarding. Proficient with Microsoft Office and Excel. Ability to provide good customer service with strong interpersonal and communication skills.

Essential Physical Abilities:

Standing for long periods of time. Lifting and carrying 35-50 pounds; developed fine motor control (grasp, handle, manipulate objects with fingers. Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders. Able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to communicate clearly and effectively with a wide variety of people, including those with limited English skills.

Essential Mental/Sensory Abilities:

Organizing, sorting, categorizing, counting, adding, subtracting

Interpreting data

Problem Solving

Internal/external customer service.

Written and verbal communication skills.

Completing written orders

Working Conditions:

Warehouse and office environment, moderate noise level, exposure to dust. Must be able to work a flexible schedule. This role may require travel to other locations.

General Description of All Benefits

Evergreen Goodwill provides the following benefits to employees:
https://evergreengoodwill.org/evergreen-goodwill-employee-benefits

• Healthcare coverage that includes medical, dental, vision, and prescription coverage
• 100% employer-paid life insurance coverage, and supplemental coverage for life, accident, illness, and short- and long-term disability
• Employee Assistance Program
• Interest-free loans for personal needs
• Access to an employee CARES (Creating Access to Resources for Employee Support) Program for unplanned life emergencies
• 403(b) Retirement Savings program with competitive matching from Evergreen Goodwill
• Paid vacation and sick time
• T uition reimbursement program
• 15% discount on select T-Mobile plans for all employees
• 20% employee discount at your Evergreen Goodwill store, and other perks

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Ecommerce

Pay Type: Hourly
Hiring Rate: $22.50