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Job Description:
Job Summary
This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.
The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment.
The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.
Responsibilities
Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
Applies an understanding of policies and procedures to situations and operations in a business area
Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
Ensures implementation and maintenance of a comprehensive health and safety plan
Conducts risk management and safety compliance audits
Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
Maintains employee safety training and certifications
Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
Determines employee training needs to produce continuous development plans
Provides feedback and support
Conducts performance evaluations and resolve individual and group performance issues
Supports a collaborative work environment through continuous communication and relationship building
Applies legal, regulatory and safety compliance knowledge to reduce company risk
Assesses, identifies, measures and monitors customer or business needs and trends
Coaches and develops others using career development processes and tools
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Must be currently located in the same geographic location as the job or willing to relocate yourself
Must be at least 21 years of age
Must have previous UPS Package car driving experience
Ability to lift 70lbs/32 kgs
Ability to work flexible shift hours, up to 5 days per week
Working knowledge of Microsoft word, Excel, Access, and Outlook
Must be DOT certified, and willing to take a physical exam, including a driving test
Must have a Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75.840/year to $123.300/year.
Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This position is eligible for a bonus based on company performance.
Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program
Other Criteria:
Job Grade: 20F
Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
Shift: Monday - Friday
Last day to apply is April/05/2024
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.