Manager, Global Education and Consumer Insights at Kendo Brands in San Francisco, California

Job Description:

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals


• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.


• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.


• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.


• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $90,134 - $112,668 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for two weeks in the summer and July and December wellness/shutdown weeks for applicable positions.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.

POSITION SUMMARY

The Manager of Education & Consumer Insights drives, supports, develops, and executes strategic customer/consumer insight projects to collect/study data reflecting customer behaviors, sentiments, trends, and preferences, then translate/utilize that data in partnership with the larger organization to generate consumer centric messaging, assets, and resources.

The Manager works closely with Product Development, Brand Management, Education & Field, Digital, Marketing & Social, Creative & Copy, and International teams to create synergy/alignment in product positioning through the go-to market and sustain portions of the product lifecycle.

POSITION RESPONSIBILITIES

• Supports integration of the Education into Product Development to prioritize consumer needs early in the product lifecycle for all kendo secondary & limited edition launches
  
  
  
  • Acts as the conduit between product teams and education teams
  
  
  • Works closely with teams to harmonize and build synergy between two through focus groups and data mining
  
  
  • Funnels education, field, and consumer learnings to product teams to inform future launches
  
  
  
  


• Understands consumer, shopper and category trends to identify future growth potential for the business


• Data mines and synthesizes information category/product information in a timely manner to share-out with cross-functional partners


• Flexes to meet evolving business requirements relative to the roles, structure and capabilities of all teams


• Drives and executes internal and external focus group project management & logistics:
  
  
  
  • Product logistics & operations includes but not limited to: product pack-outs, shipping, tracking, timeline management, & deliverables
  
  
  • Focus group surveys: creation, deployment, timeline management, & deliverables
  
  
  • In person focus group sessions: notes, recaps, on-site logistics & needs
  
  
  
  


• Maintains creative and active problem-solving mindset to drive on time and quality delivery for all projects

POSITION REQUIREMENTS

• Bachelor's degree; 3+ years of related business experience, Beauty or Retail industry preferred.


• Experience with, and full understanding of, the Sephora and Ulta concept is preferred


• High-level attention to detail and accuracy in execution of work and task


• Superior writing, editing, organizational and interpersonal skills


• Ability to work in fast-past, often-changing environment


• Proven ability to synthesize complex findings and independently produce and deliver compelling presentations


• Expert collaborator with experience working across multiple functions and levels of leadership concurrently


• Takes initiative and able to stay self-motivated


• Proficient computer skills- Publisher, InDesign, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)


• Ability to lift a minimum of 50lbs


• Ability to travel domestically and internationally 10-15%

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