Case Management Support Specialist - Workforce Development at LifeWorks Austin in Austin, Texas

Job Description:

LifeWorks of Austin, TX is looking for a Case Management Support Specialist to join our Workforce Development team! The Case Management Support Specialist is part of the Workforce Development program that utilizes the Individual Placement and Support model of Supported Employment with young adults ages 16-26 who have experienced trauma. The Case Management Support Specialist manages the intake process for clients seeking program services and supports client’s basic needs through service coordination in areas that include childcare and housing. The Case Management Support Specialist works closely with other professionals in coordinating services provided within and outside of LifeWorks. Services provided include supporting clients with the completion of intake process, administrative functions, as well as provision of basic needs, referrals, and crisis intervention.

This full time, non-exempt position earns a competitive rate of $23.00/hr, and benefits; 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Provide case aide services and coordinate services with other agencies to assist clients in overcoming barriers that inhibit success in education, employment, or training, including but not limited to (examples).


• Partner with Employment Specialists, other internal program staff, and partner agencies to assist clients with their services.


• Collaborate with partner agencies to address client’s individualized needs.


• Complete intake forms and assessments daily with clients seeking Workforce program services. 


• Provide referrals for counseling, education, housing, and any other support interventions the client needs and/or desires.


• Provide individualized services to clients including but not limited to transportation to appointments, completing paperwork or online applications, and working on client’s goals. 


• Effectively manage crisis situations through assessing and acting in accordance with standards and laws in emergency situations.


• Perform administrative functions; entering and tracking client intake and interactions, client file maintenance and ensuring accuracy of data to maintain compliance.


• Practice professional boundaries with clients and partners to maintain positive relationships. 


• Advocate for clients within the community as well as internally to ensure that client needs are being recognized, represented, and addressed. 

QUALIFICATIONS

• Requires a Bachelor’s Degree in social or behavior sciences or administrative field. 


• Requires a minimum of 6 months experience with youth; or


• Equivalent combination of education and experience.


• Proficient in HMIS, Microsoft Office, Outlook, and agency database.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community. 

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