Customer Service Rep ( Dispute Resolution)-Junior at Equifax Inc. in Atlanta, Georgia

Job Description:

The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumer's experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client focused culture.

What you'll do

• Assist external consumers with credit related concerns and inquiries.
• Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes..
• Utilize multiple systems and applications.
• Initiate consumer copy and dispute requests within FCRA specified guidelines. • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.
• Maintain Individual performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.
• Perform proper security authentication to safeguard all Personal Identifying Information (PII).
• Be comfortable coming into the office Monday - Friday.

• High School Diploma or GED equivalent required.
• Basic MS Office skills or GOOGLE skills.
• Good verbal and written skills, ability to communicate clearly and concisely.
• Ability to work under pressure and remain flexible to changing schedules and demands
• Ability to apply common sense, understanding and problem solving.

What could set you apart

• Previous Call Center experience preferred
• Credit Experience/knowledge preferred
• Bilingual (Spanish) preferred