Relocation Specialist at TranSystems Corporation in San Antonio, Texas

Job Description:

We are excited to share once again TranSystems has been recognized as a top 100 design firm by Engineering News-Record in 2023.   For more than 50 years, TranSystems has committed to a mission of performing engineering and architectural planning, design, and construction solution services in a manner that is both safe and in compliance with all applicable regulatory and client requirements.  At TranSystems, we have established and continue to nurture a culture that is committed to providing quality services for our clients.  We’re looking for top talent to grow with our firm.

Responsibilities

What you'll be challenged to do:

The Relocation Specialist provides compassionate, high-quality relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees. Handle the entire relocation process with empathy and care to minimize the hardship associated with relocation. Perform basic right-of-way project tasks for the temporary or permanent relocation of displacees affected by public and private projects, in accordance with applicable laws, codes, and regulations. Serve as a representative of contracted clients.

Essential Job Functions:

• Provide personalized, compassionate relocation assistance and advisory services to a diverse clientele of residential, commercial, agricultural, and non-profit displacees. Anticipate needs; minimize hardship and disruption.


• Conduct in-depth interviews onsite at displacees' homes or businesses to fully understand their unique situation and requirements. Explain program benefits and processes clearly and transparently.


• Calculate eligibility amounts for a wide range of benefits based on individual circumstances. Prepare meticulous claim forms, obtain approvals, and process payments accurately and efficiently.


• Perform extensive housing/site searches utilizing knowledge of local market conditions and displacees' needs. Coordinate complex logistics of moving households or businesses with minimal disruption.


• Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence. Organize records based on company policies and specific project systems.


• Provide required notices, status updates, and reports to displacees, project team members, and leadership on time. Escalate issues appropriately.


• Uphold confidentiality and ethics when dealing with sensitive client information. Build trust through compassionate service.


• Collaborate closely with colleagues across projects to share knowledge, coordinate efforts, and ensure consistent high-quality service.


• Continuously develop skills and knowledge by attending trainings, learning regulations, and improving techniques to excel in this highly demanding role.


• Embrace and exemplify TranSystems mission when interacting with clients. Demonstrate patience, integrity, and positivity.

Qualifications

What you bring to our firm:

• Possess a minimum of one year of experience in relocation assistance or real property acquisition.


• GED or High School Diploma; a college Degree is preferred.


• A real estate license is highly desired.


• Must have a valid Driver's License and the capability to furnish valid proof of auto insurance.


• Proficiency with MS Office suite (Word, Excel, Outlook, SharePoint, Teams).


• Highly organized with superb attention to detail.


• Strong analytical and communication skills (written and verbal).


• Ability to multitask, prioritize, and manage high caseloads.


• Self-motivated with a positive, teamwork attitude.


• Reading comprehension to interpret policies and regulations.


• Client-focused with cultural awareness and rapport-building skills.


• Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants.


• Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members.

TranSystems is proud to be an equal opportunity / affirmative action employer and ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with all applicable laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, age, national origin, pregnancy status, marital status, sexual orientation, genetic information, citizenship status, disability, protected Veteran status or any other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

As the employer of choice, we are committed to action and strive for a company that reflects the vast diversity of our country and the communities we serve. TranSystems is committed to embracing diversity in all forms, including race, culture, age, sexual orientation, gender identity, disability, veteran status, thought and religious background. We acknowledge the impacts of prejudice and discrimination on historically underserved communities. We commit to establishing a more diverse, inclusive and positive work environment that drives innovation.

Recruiters or staffing agencies: TranSystems is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a TranSystems employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position (as a search) via our applicant tracking solution.