PSR - Patient Services Representative (Bilingual - English/Spanish) -- Tulsa Campus at University of Oklahoma in Tulsa, Oklahoma

Job Description:

At OU Health Physicians Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse experience. As a Patient Services Representative, you will act as a customer service agent, ensuring that our customers receive the best experience that can be provided. These individuals are also responsible for providing clerical assistance toward the smooth operation of an outpatient facility. Please see below for an overview of expectations.

*** This is an entry level position, with multiple positions and locations available ***

Responsibilities:

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  Scheduling / Check In-Out. Schedules patient appointments, either by telephone or in person. Primary contact for patients entering or exiting clinics. Inspects forms for completeness and accuracy. Accepts payments; writes receipts; and balances cash box on a daily basis.


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  Filing and Organization. Will pull patient charts for appointments, lab, x-ray, or for hospital purposes. Produce copies of medical charts and re-file charts in a timely, secure manner.


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  Referrals and Authorizations. Will speak with patients regarding their financial account. Verify insurance eligibility and primary care physicians for patients.


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  All Other Areas. Maintain highest standard on patient confidentiality. Work will individuals (patients, co-workers, and other employees) in a professional manner. Perform related work as required/necessary.

Required Education: High school diploma or GED required, AND

• 12 months of experience in a customer service role (Will accept a combination of experience and training in a customer service role)

Physical Requirements:

• Standard medical front office environment and exposure, including keyboarding and answering. Up to 20% of this position will require mobility (moving from one room or building to another; etc.)

Should you be selected for this position, you may be asked to provide verification of the following as it applies to the position: academic experience, or degree(s); and licensure, or certification. 

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Why You Belong at the University of Oklahoma: The University of Oklahoma, fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. 

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