Posted in Education 30+ days ago.
Type: Full-Time
JOB SUMMARY
Operate multi-line telephone system to relay incoming and intra-system telephone calls.
Provide information and directions to callers and visitors in an efficient and courteous manner.
Communicate with a culturally diverse population.
Under direct supervision, perform basic front office duties.
ESSENTIAL FUNCTIONS
Answer and transfer telephone calls, handling multiple lines.
Expedite phone calls by giving clear, concise, specific information.
Provide excellent customer service to all callers and visitors.
Provide current and correct information to visitors and callers.
Provide students with general information about registration, financial aid, testing, counseling, etc. , and refers students to appropriate person or department.
Greet visitors and directs them to appropriate personnel or department.
Maintain and update phone list for college offices and departments.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
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