Client Services Manager at Greenscapes of Southwest Florida Inc in Naples, Florida

Job Description:

We pledge to work together to make Greenscapes the standard in the industry while safeguarding our environment and each other.
For over 60 years, Greenscapes of Southwest Florida has been a leader in creating and maintaining beautiful landscapes and providing customers with exceptional service.
We believe exceptional service begins with hiring and retaining the very best team members, promoting from within, and cultivating a family-like atmosphere throughout all branches of the company. We are looking for hardworking, dedicated, and customer-centric people to join our team!
We value learning, respect, integrity, commitment, accountability, leadership, honor, courage, and results. If you have a high sense of urgency, are proactive, customer-focus, and professional and do what you say youre going to do, wed like to talk with you!Responsibilities: The Landscape Account Manager ensures complete customer "delight," specifically as it pertains to quality, responsiveness, communications, proactiveness and value.
The Manager attends monthly (or as scheduled) walk-throughs and provide reports They maintain communication with clients, ensure client satisfaction, provide prompt follow-up to all service requests (within 24 hrs.), provide prompt and courteous responses to client inquiries-emails & phone calls (within 24 hrs.), monitor and maintain contractual obligations, provide and maintain landscape up-sales, assist in organizing, ordering and installation process of landscape enhancements (to include pulling of P.O. and orderings, set-up and follow-up), monitoring all assigned properties for general appearance and workmanship, assist Operations Supervisor with any activities to be addressed on the property and provide feedback to them