Manager of Outpatient and School Based Programs at Glade Run Lutheran Services in Pittsburgh, Pennsylvania

Job Description:

*Work for a company that cares and receive a bonus! The Program Manager of Outpatient and School Based Programs may be eligible for up to a $2000 new hire incentive bonus if hired and meet all qualifications.

QUALIFICATIONS:

1. Master’s degree in a counseling related field which must include a clinical practicum. Professional license (LCSW, LPC, LMFT) required (Professional license does not include Licensed Social Worker LSW).


2. Minimum of three years of clinical experience, at least one year in an outpatient setting and at least 6 months with children.


3. Two years supervisory experience managing in either a child welfare system or treatment of adults, children and families


4. A proven track record of implementing clinical programs


5. Ability to lead, motivate and coach others in a fast-paced, family-focused environment


6. Experience working with an Electronic Medical Records (EMR) system


7. Excellent written and verbal communication skills


8. Must be able to adjust hours to job requirements.


9. Must have access to a telephone.


10. Must have a valid driver’s license and acceptable driving record.


11. Must be eligible for PA State Police clearance, PA Child Abuse History clearance and FBI clearance.


12. Must be able to identify with the agency Mission Statement and support the agency's Core Values.

Physical Requirements:

1. Must have audio/visual/verbal activity to provide supervision for the clients and to perform essential job function.

Emotional Requirements:

1. Must have emotional stability to perform essential job functions.

Other Requirements:

1. Ability to establish and maintain effective working relations with agency personnel and community agencies.


2. Ability to accept supervision.


3. Ability to work independently.


4. Ability to protect the confidentiality of the clients.

KNOWLEDGE AREAS:

• Clinical based practices including DSM-V, clinical interventions, etc.


• Special Education Law/ IEP/ 504 Plan Process


• Coaching practices


• Community regulations when applicable


• Department of Human Services regulations


• Credentialing Regulations


• Trauma-informed care


• Sanctuary Model of Organizational Leadership


• Strategic planning


• Strengths-Needs-Cultural-Discovery


• Individual, Family and Group Therapy


• Positive Discipline


• Therapeutic Interventions


• Child Protective Services Law


• Trauma Informed Care


• Behavioral Modification


• Clinical Supervision

POPULATION SERVED:

• Public school students in grades K-12 who may or may not be identified as special needs.


• Children, Adolescents, and Adults meeting Outpatient Level of Care Criteria

PROGRAM AREA CORE COMPETENCIES:

School Based Roles and Responsibilities

• Provide supervisory oversight to assigned School Based Districts


• Oversee assigned School Based Supervisors


• Functions as an immediate supervisor at newly contracted School Based districts to help build the infrastructure and ensure that the contracted model is functioning appropriately for 1-2 years
  
  
  
  • Develop relationships and maintain open communication with designated school personnel
  
  
  • Manages Contracted School Building Referrals and Rosters along with Psychiatric Evaluations and Medication Management referrals
  
  
  • Conducts monthly School Building Meetings


• Monitor the implementation of evidence-based interventions/curriculum delivered via the school-based programs (Mental Health Partnership/Therapeutic Classroom)


• Supervise assigned School Based therapists through individual and group supervision as well as attending to daily questions and concerns

Outpatient Clinic Program Roles and Responsibilities

1. Provide supervisory oversight to assigned OP Clinics


2. Oversee assigned Outpatient Supervisors and Assistant Supervisors


3. Supervise assigned OP Clinic therapists through individual and group supervision as well as attending to daily questions and concerns


4. Manage Outpatient referrals along with Psychiatric Evaluations and Medication Management referrals

OVERALL CORE COMPETENCIES:

• Weekly/Monthly Quality and compliance monitoring, analyzing data and running reports to evaluate effectiveness of clinical sites assigned and reporting to the Vice President of Clinical Programs


• Maintain responsibility for the management and compliance of Outpatient Sites by adhering to Outpatient Regulations, Managed Care Standards, and Clinical Best Practices


• Responsible for hiring and training of new clinical staff


• Oversee Outpatient and School Based Supervisory Staff as well as assigned clinicians


• Understand and be able to explain productivity expectations to therapists.


• Coach Glade Run philosophy to supervisees through weekly supervision and observation, training, coaching and mentoring techniques. Keep log or maintain appropriate documentation.


• Implement monitoring tools to assure supervisees’ use the Glade Run values in service delivery.


• Coach supervisees to write measurable individualized goals which are tied to the individual/family definition of needs to succeed at home.


• Implement and monitor consistency and fidelity with agency values and preferred clinical approaches


• Provide training to the environment related to clinical approaches and job skill sets.


• Complete staff payroll and billing procedures. Will help monitor and rectify errors with therapists and finance department


• Provide professional growth and guidance to Senior/Lead Clinicians assigned


• Participate in Outpatient Program Meetings, Core/ Quality Improvement Meetings and/or other work groups and committees as assigned by Vice President


• Responsible for problem solving issues with insurance eligibility


• Assist in conducting Program and Psychiatric Treatment Team Meetings


• Must meet program productivity expectations for assigned caseload.


• Work with other Program Managers to ensure policies, procedures, and program tasks are being carried out consistently across districts, clinics, and counties that Glade Run serves


• Monitor the provision of services/treatment within areas of responsibility
  
  
  
  • Ensure that the health and safety of individuals served and staff is maintained in alignment with Sanctuary principles and practices, regulatory requirements, accreditation standards and agency policies.
  
  
  • Teach/coach current best practice interventions/approaches by conducting regular observations of interventions and interactions.
  
  
  • Communicate with other providers, agencies, school personnel and family members when appropriate permissions are obtained to ensure continuity of care.
  
  
  • Communicate with Operations staff related to supporting the scheduling of clients for additional psychiatric services.
  
  
  • Review treatment plans and related documentation to assure that treatment occurs at the established frequency and meets agency values.
  
  
  • Lead weekly/monthly team meetings with supervisees to ensure that organizational goals and operating policies are communicated, understood and followed by all staff.


• Coach staff to ensure strong family partnerships
  
  
  
  • Ensure the rights, dignity, and confidentiality of all clients is maintained.
  
  
  • Coach staff to assist families to identify team/support people and that each individual are involved in decision making


• Support the Vice President of Clinical Programs to ensure that aspects of agency licensure are met
  
  
  
  • Identify training opportunities for all disciplines based on needs assessments and regulatory mandates.
  
  
  • Collaborate with HR and Training departments to monitor staff training compliance.
  
  
  • Assure necessary staffing resources are met in coordination with HR and Quality and Compliance departments.
  
  
  • Coach the therapists and supervisors in the clinical orientation and skilled intervention techniques adopted by Glade Run Lutheran Services.
  
  
  • Review client record/documentation to ensure that clinical and regulatory standards are met.
  
  
  • Participate in the preparation and maintenance of accreditation and licensing through OMHSAS, MCO, CARF and other regulatory bodies.


• Fiscal oversight and monitoring costs of assigned program area
  
  
  
  • Monitor productivity of program staff through established tools.
  
  
  • Determine staffing resources and program needs with the Vice President of Clinical Programs.

Job Location:

Pittsburgh, PA

Position Type
Full-Time/Regular

Who We Are:Founded in 1854 by the Rev. Dr. William Passavant in Zelienople, Pennsylvania, Glade Run has evolved over the years to meet the changing and increasingly challenging needs of children, adults and families throughout Western Pennsylvania and beyond. With a focus on education, mental health, autism, and unique therapeutic offerings, Glade Run has a long tradition of linking faith and service. Last year, Glade Run served over 5,000 individuals with impactful, innovative services in school, home, and community settings. Equal Opportunity Employer

What We Offer Community Mental Health Programs
(Must meet eligibility requirements- see policies/plan documents for complete requirements and eligibility)

• Comprehensive benefits including medical, dental, vision, paid time off, and 401K offerings with agency match


• Agency provided life insurance and long-term disability coverage


• Paid mileage for traveling between client sites and offices


• Paid training and administrative time


• Licensure Supervision for FREE!


• Tuition reimbursement


• New Hire Incentive Bonuses


• Employee Referral Bonus Incentives


• Approved Agency for Public Student Loan Forgiveness


• Employee Assistance Program


• Partnership with Capella University offering scholarships, tuition discounts, and free professional development opportunities


• Glade Run is Sanctuary certified we provide a supportive, respectful environment for our clients and our staff where shared governance, open communication, social learning and responsibility, non-violence, emotional intelligence, and growth and change are paramount in all aspects of our programming

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