Senior AI Product Manager at NICE Systems, Inc. in Richardson, Texas

Job Description:

Public Safety and Justice - AI Product Management
Location: Richardson TX

NICE is comprised of talented, creative, and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE, we recognize that every employee's contributions are integral to our company's growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow, and learn with us - you'll be challenged, you'll have fun and you'll be part of a fast growing, highly respected organization.

About the company

At NICE, we ensure public safety and justice, protect people's money, and improve their experiences.

Many of the world's leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance public safety and ensure swift and fast justice.

Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what's happening in real time, but to also predict what will be.

NICE has over 8,000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

A fast-growing business within NICE is the NICE Public Safety & Justice Line of Business, which helps all types of public safety and criminal justice agencies, from emergency communications and police to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better - whether it's responding to incidents, investigating, and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.

Due to increasing demand for our solutions the Product Team is expanding its ability to deliver and maintain customer systems.

NICE. The truth depends on it.

Job description

NICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system.

Our market is currently transitioning from on-premise technologies to Cloud and AI. And, NICE is leading the way in providing clear solution, technology and thought leadership.

A major responsibility is to bring technology disruption to our 911 emergency communications, policing and justice markets through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.

The AI Product Manager will operate at the intersection of product development, AI technology, and business strategy. Including execution of the AI strategy throughout the entire Public Safety and Justice Solutions portfolio. Gathering and prioritizing game changing AI capabilities, product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.

Major Functions/Responsibility

• Craft AI-driven solutions that provide key digital transformation for NICE Public Safety & Justice customers.
• Drive innovation and disruption in the NICE Public Safety & Justice market.
• Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis.
• Be responsible to gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap.
• Collaborate with marketing, sales, and customers to promote our AI vision, ensure clear communication and drive business.
• Maintain a collaborative approach across the Public Safety and Justice portfolio.

Required Education, Experience, and Specific Job-Related Skills

Education:

• Bachelor's degree in computer science, Engineering, Artificial Intelligence Technology, or related field/work experience.
• Master's degree in business, Marketing, Computer Science, Engineering, Information Technology, Criminal Justice, or related field/ work experience.

Experience Required:

• 7+ years of product management/marketing experience or in related Public Safety or Customer Experience industry leading cloud solutions with significant communication with customers, engineering, support, and marketing.
• A strong foundational knowledge of how AI algorithms work, their strengths, and their limitations.
• Excellent oral and written communication skills.
• Excellent negotiation skills to resolve internal and external competing priorities.
• Communicate effectively at all levels, from executive management to individual contributor.
• Ability to adapt with resiliency and demonstrate a "can do" approach.
• Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering.
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
• Acumen to learn fast with the ability to self-educate on relevant technologies.

Experience Preferred:

• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Demonstrated ability to launch new product offerings into new markets and well as the ability to expand current market penetration.
• Demonstrated ability to be a self-starter, working with a heightened sense of urgency and drive.
• Ability to influence cross-functional teams without formal authority.
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Experience in writing Technical Systems/Solutions Documentation.
• Understanding of the principles of network security, authentication, and authorization.
• Experience of SaaS and cloud-hosted systems.
• Experience of operations cost estimation and management.