Business Analyst (Scheduler) at Federal Reserve Bank (FRB) in Minneapolis, Minnesota

Job Description:

Company

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds.

We are looking for a professional to join our Business Analyst team within Treasury Services with a focus on workforce management scheduling. In this position, you will be responsible for creating and overseeing schedules for our contact center, ensure optimization of resources to meet KPIs, provide insights and trends, and produce ad-hoc reporting as needed.

Responsibilities:

• Create employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.


• Optimize the use of resources to effectively meet projected KPIs.


• Publish contact center employee work schedules.


• Participate in projects and performs basic analytical tasks in support of Department, Bank, FRS and/or federal agency initiatives.


• Assist in completing special assignments, studies and analyses.


• Assist in the analysis and review of business functions and operational process improvements and/or enhancements.


• Assist with testing, training, and implementation and may support the coordination of activities, as assigned.


• Provide basic analytic support to Department liaisons for Bank, FRS and/or federal agency staff and management in resolving routine operational and business issues.


• Escalate difficult and complex questions or problems to other analysts or management.


• Assist in preparing and/or revising communications, including proposals, reports, and presentations.


• Assist with developing and revising procedures, defining processes, and delivering training to users.


• Monitor and verify compliance with applicable new and existing policies, procedures, and standards.

Qualifications:

• High School diploma or equivalent. Bachelor's degree with coursework in business or a related field preferred.


• 1 year experience or equivalent combination of higher education and experience.


• Excel experience


• Experience within contact center scheduling.


• AVAYA scheduling experience preferred.


• Data visualization or data management experience beneficial.


• Experience in a business operations or financial environment preferred.


• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency.

Additional Information

*Salary range is $52,200-$65,210-$78,300. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.   

* The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 3 days per week for meetings and team collaboration. 

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)


• 401K match, and a fully funded pension plan


• Paid time off and holidays


• Free public transportation passes


• Annual educational assistance


• On-site fitness facility


• Professional development programs, training and conferences


• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Accounting/Finance

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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