Room Attendant at Sonesta Hotels International Corporation in Baltimore, Maryland

Job Description:

Job Description Summary

The Room Attendant sets the tone for Sonesta's mission by always going above and beyond for our guests. The role's primary responsibility is to maintain and clean guest rooms. The Room Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.
The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment

Guest rooms with potential for guest facing contact.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Frequent bending, kneeling and reaching.


• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.


• Must be flexible to work variable shifts (days, nights, overnights)


• Ten to twelve hour shifts sometimes required.

Education and Experience

Housekeeping experience in hotels preferred.

Principle duties and responsibilities (Essential Functions) include:

• Clean and service rooms and areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.


• Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.


• Replenish chemical bottles.


• Check stocking levels of all consumables and replace when appropriate.


• Protect company assets and make sure equipment is working correctly.


• Complete accurately, and in a timely manner, any assigned paperwork.


• Report room status through hotel established system.


• Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)


• Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.


• Deal with reasonable complaints/requests with professionalism and patience.


• Handle all lost and found items according to established procedures.


• Ensure overall guest satisfaction.


• Display professional appearance and demeanor at all times.


• Adhere to all housekeeping procedures and company policies.


• Attend departmental pre-shift and mandatory meetings.


• Ensure all amenities in checkout rooms are replaced and put back in order.


• Perform other duties as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.


• Prioritization and time management skills.

• Able to maneuver linen carts weighing up to 140lbs.

• Able to work quickly without compromising quality.


• Ability to work with little supervision and maintain a high level of performance.


• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


• Ensure overall guest satisfaction.

Additional Job Information/Anticipated

Pay Range
Go Beyond @SonestaHotels
WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.