Process Improvement & Change Management, Vice President, Onsite at State Street in Sacramento, California

Job Description:

Who we are looking for

As Process Improvement & Change Management, Vice President In coordination with the Senior Department Head the VP of Process Improvement will ensure STT delivers consistent global service excellence and drive transformation changes that aligns with the client's strategy. The VP of Process Improvement will to turn data into information, information into insight and insight into business decisions. The VP will act as the client's bridge into State Street operations ensuring STT delivers consistent global service excellence aligned with the client's current and future needs.

Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• On-going review of process improvement opportunities between the State Street and Client organizations


• Change control management for new Client requests, change initiatives within State Street, and regulatory or industry change


• On-going Recommendation of process & control enhancements to mitigate risk across the two organizations and improve the client experience


• Create and maintain a seamless, integrated operating model across product jurisdictions and operating centers


• Ensure STT delivers consistent client service in keeping with client agreements and STT standards


• Provide overarching global governance framework to enhance locally delivered service and support solutions


• Understand and help manage client risk profile


• Ensure effective issue escalation resolution / protocol


• Drive toward standardization for servicing and operational solutions


• Conceive of and implement transformational-scale improvements to global operating model that aligns with the client's strategy


• Resolve specific action items related to global service delivery and service issues


• Measure losses and opportunities for improvement


• Engage with STT product management to represent client perspective in new product development


• Lead/attend Client Meetings on Service Level & Client operating Model design


• Engage with client C-suite, Board, conduct presentations, and host post meeting reviews where applicable


• Host monthly internal meetings to ensure interaction model is cohesive and team is unified


• Oversees global operations model and identifies/drives model optimization opportunities (people process, technology) in line with the client strategy


• Assesses and mitigates risk associated with end-to-end operational model


• Client Sentiment measurement for operational activities


• Escalation point for client service and delivery issues

These skills will help you succeed in this role

• Strong critical thinking, problem solving, and decision making skills


• experience in managing large scale, complex projects


• Indirect management experience

• BS/BA degree required.


• Must have at least 10 years of related experience, preferably in financial services industry.


• Superior skill levels in relationship management, along with excellent verbal and written communication and presentation skills.

• Must possess strong leadership and management skills.


• Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.


• Ability to travel as the client will want onsite meetings 2x per month.

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:
$100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.