IT Engagement Leader at University of Pittsburgh in Pittsburgh, Pennsylvania

Job Description:

IT Engagement Leader

The engagement leader works alongside the other leaders and across the organization championing IT Vision, strategy, and our common purpose to create experiences that delight, inspire, and empower people to impact education, research, and the broader community.

The engagement leader functions as a blended executive who drives the convergence of Responsibility Center (RC) objectives and Pitt IT capability. This partnership-focused leader is committed to the success and delight of the RC while cultivating a “service first” mentality. The engagement leader will build strong relationships with the broader community and within Pitt IT to provide world-class products and services and will oversee the customer success team responsible for connecting strategies to solutions. The engagement leader will challenge IT to develop innovative solutions that enable our partners to achieve their strategic aspirations. The engagement leader is the ambassador of services and oversees all aspects of service delivery, builds capabilities through a matrix organization, and utilizes data to drive improvements and transparency internally and with the RCs. The engagement leader is the conduit bringing intelligence from the users to IT and vice versa so that IT can provide exemplary products and services desired by those we serve.

The engagement leader is responsible for using continuous improvement methodologies to address the highest priorities and develop systems that result in seamless, robust support with the voice of the customer at its core.

(Comparable to an account executive or service representative in sales.)

Pitt Information Technology (Pitt IT) creates experiences that delight, inspire, and empower people to impact education, research, and the broader community. Your efforts will be supporting a world-renowned teaching and research facility. Pitt IT is committed to representing the diverse community we serve; to value and promote equity, humanity, and diversity. We encourage qualified individuals to apply and join us in leveraging the strengths of people belonging to every race, ethnicity, nationality, religion, gender, gender-identity, neuro-variance, sexual orientation, age, disability, and veteran status.

Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh—ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of “America’s Best Large Employers.”

Job Summary

Manages or performs work across multiple areas of the University’s Information Technology (IT) platform and infrastructure. Conducts cost/benefit analyses, needs assessments and infrastructure impact assessments, develops project plans, and directs operations of outgoing services. Implements short- and long-term policies.

Essential Functions

Working with PC related hardware equipment, software applications, and telephony systems. Written and verbal communication. Interpersonal relations. Analyzing and organizing information. Project planning and leading project teams. Proficient knowledge of IT. Giving presentations.

Physical Effort

Generally sedentary desk work with computer-keyboard-video phone other than traveling to other buildings on campus for meetings/events on occasion. Must be able to sit or stand for prolonged periods of time.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular

Job Classification: Staff.Information Technology Program Assistant Director

Job Family: Information Technology

Job Sub Family: IT Project Management

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 5

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. May be responsible for manning an escalation/on-call phone number.

Work Arrangement: M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. May be responsible for manning an escalation/on-call phone number.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable

PI238780453

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