Manager Command Center PST at QTC Management, Inc. in San Dimas, California

Job Description:

Job Summary:

Leidos QTC Health Services is hiring a Manager of Command Center Operations to be responsible for overseeing and managing the activities within a command center, which is a centralized location where critical operations and activities are monitored, coordinated, and controlled. This is a remote role with preference to be located on PST within a commutable distance to our San Dimas, CA office.

In partnership with our EST manager, this role will help lead the function of Command Center in follow-the-sun model.

1. 
   Supervision and Leadership:
   
   
   
   • Lead a team of command center staff, providing guidance and direction.
   
   
   • Ensure effective communication and collaboration within the command center is critical
   
   
   
   


2. 
   Monitoring and Analysis:
   
   
   
   • Monitor real-time data, events, and activities relevant to the organization.
   
   
   • Analyze information to identify trends, potential issues, or opportunities.
   
   
   
   


3. 
   Incident Management:
   
   
   
   • Develop and implement incident response plans.
   
   
   • Coordinate responses to incidents and emergencies, ensuring a swift and effective resolution.
   
   
   
   


4. 
   Technology and Systems Management:
   
   
   
   • Oversee the use and maintenance of technology and systems within the command center.
   
   
   • Ensure that equipment and software are up-to-date and functional.
   
   
   
   


5. 
   Reporting and Documentation:
   
   
   
   • Prepare regular reports on command center activities and performance.
   
   
   • Maintain accurate documentation of incidents, responses, and operational procedures.
   
   
   
   


6. 
   Collaboration with Other Departments:
   
   
   
   • Collaborate with other departments to align command center activities with organizational goals.
   
   
   • Participate in cross-functional teams and projects.
   
   
   
   

 

Essential Duties and Responsibilities: 

• Responsible for the operational performance, integrity and availability of the QTC Systems and Infrastructure with a focus on incident and problem oversight, Incident Communication and coordination of technical staff during incidents.


• Communicate effectively with internal clients to identify needs


• Evaluate alternative business requirements and continue to improve the function.


• Work with teams to expand our Communication tools (expand to multiple media options)


• Coordinate with various functional business unit managers to support their systems to meet established Service Level Agreements


• Day-to-day mentoring of team members


• Anticipate future needs of the function, and identify proactive solutions to satisfy requirements


• Partner corporate IT help desk activities and resolve escalated issues when necessary


• Responsible for staff oversight to ensure new IT systems operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives


• Develop and document company’s Information Technology systems policies and procedures


• Enforce standard company IT policies and procedures


• Perform other duties and responsibilities as assigned

 

Competencies:

• Excellent analytical, problem-solving, and project management skills


• Ability to interact effectively with all levels of personnel


• Pro-active management style


• Ability to make sound business decisions that are in alignment with organizational goals


• Ability to work effectively in a team environment


• Ability to utilize discretion and independent judgment to switch between priorities quickly without affecting quality or performance


• Excellent written and verbal communication skills


• Superior customer service skills


• Ability to work with minimal supervision


• Think outside the box mindset


• Willing to ask the hard questions


• Solid organization and planning skills, with strong attention to detail


• Must possess the ability and flexibility to work extra hours and weekends


• Ability and desire to take ownership of work assignments and drive tasks to completion


• Ability to interact effectively with all levels of personnel

 

Education and/or Experience: (includes certificate & licenses)

• BA/BS in Computer Science or related field, or equivalent experience/combined education


• Minimum of 9 years previous Information Systems management experience


• Minimum of 9 years people management experience


• Understanding/use of SDLC, Agile, six sigma to drive fit for purpose technologies a plus


• Willingness to learn


• Experience with enterprise-wide security, NIST and HIPAA compliance, and working closely with internal and external system auditors


• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

 

Pay and Benefits:

Salary range $125,000 - $160,000

 

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Information Technology

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