Posted in Transportation 30+ days ago.
Type: Full-Time
Summary:
Leidos QTC Health Services is hiring a Director Command Center IT Operations and ITSM (IT Service Management) in a senior leadership role responsible for overseeing and managing the Command Center Operations and Service Management steady state functions within our organization. This is a remote role with preference to be located within a commutable distance to one of our offices in San Dimas, CA; San Antonio, TX: Nashville, TN; Reston, VA; or Orlando, FL.
Primary responsibilities involve leading the strategy and execution of IT service delivery. This includes overseeing the implementation and improvement of ITSM processes including TCAB, ensuring alignment with organizational goals, and managing a team of professionals. Your role encompasses establishing and maintaining service standards, implementing ITIL best practices, and collaborating with various stakeholders to enhance overall IT service efficiency and effectiveness. Strong leadership, ITIL framework knowledge, and a focus on continuous improvement are crucial for success in this position.
Develop and own the Command Center Communication standards: what, when, how and who...
Strategic Planning:
Team Leadership:
IT Operations Management:
IT Service Management:
Incident and Problem Management:
Change Management:
Monitoring and Reporting:
Collaboration:
Continuous Improvement:
Security and Compliance:
Service Continuity Planning:
Provide leadership, guidance, and training to IT staff to enhance their skills and capabilities
Essential Duties and Responsibilities:
Competencies:
Education and/or Experience: (includes certificate & licenses)
Pay and Benefits:
Salary range $150,000 - 190,000
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)
Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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