SUD Program Manager at BestCare Treatment Services, Inc in Prineville, Oregon

Job Description:

JOB SUMMARY:
The Program Manager is a position that requires the employee to function independently, showing considerable amounts of initiative, judgment, and leadership with a commitment to the mission of the agency and furthering that mission in the community. The Program Manager is also responsible for the quality of the services provided, for maintaining strong relationships in the community, and serves as a good financial steward for the agency to support the fiscal health of the program(s). The Program Manager reports directly to the Program Director and directly supervises staff in the assigned program(s).

ESSENTIAL FUNCTIONS:
Provides direct, day-to-day supervision and performance management of the assigned Program staff to include interviewing and hiring, coaching and performance management in accordance with BestCare policies and procedures and all State and Federal employment laws;Ensures that respectful and compassionate treatment is provided to all clients who enter the programs;Ensures that proper policies and procedures that protect the health, safety, and confidentiality of clients are developed and implemented;Works closely with the Program Director to identify opportunities to provide innovative and high-quality services to the community;Ensures that the clinical practices of the program meet best practice standards for the field, including ensuring that clinical supervision is occurring at or above the minimum requirements of the Oregon Administrative Rules;Actively improves the quality of the program through participation in the Quality Management process; participates in the Quality Management Committee as well as the internal Safety Committee;Provides or makes available on-going training for counseling staff and ensures that clinical staff maintain and/or obtain state certification required for their positions;Works closely with other staff as a member of a treatment team, ensuring healthy, supportive, and highly collaborative staff-to-staff and staff-to-client relationships;Provides direct clinical services as is necessary for the efficient functioning of the program;Ensures that documentation in client files is timely, complete, reflects clinical best practices, and meets State and BestCare standards;Maintains strong relationships with community partners, developing collaborative relationships whenever possible;Tracks expenses and revenues are managed effectively, and ensuring that resources for the program are used efficiently to further the mission of the agency;Ensures productivity of clinical staff meets minimum 50% direct services provided/billable;Works collaboratively with the front office staff and their immediate supervisor to ensure that proper and efficient administrative and clerical practices are followed;Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:
Performs work in alignment with the BestCares mission, vision, values;Supports the organizations commitment to equity, diversity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;Strives to meet annual Program/Department goals and supports the organizations strategic goals;Adheres to the organizations Code of Conduct, Business Ethics, Employee Handbook, and all other policies, procedures, and relevant compliance standards;Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;Attends required program/staff meetings and completes assigned training timely and satisfactorily;Ensures that any required certifications and/or licenses are kept current and renewed timely;Works independently as well as participates as a positive, collaborative team member;Performs other organizational duties as needed.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE:
Education and/or work experience as follows:HSD (or equivalent) plus five (5) years of paid, full-time experience in the field of substance use disorders and withdrawal management, with at least one year in a paid administrative, supervisory capacity; orA Bachelors degree in a relevant field and four (4) years of paid, full-time experience with at least one year in a paid administrative/supervisory capacity; orA Masters degree in a relevant field and three (3) years of paid, full-time experience with at least one year in a paid administrative/supervisory capacityFor individuals recovering from a substance-use disorder, must have maintained continuous abstinence/sobriety for the immediate past two (2) years.

LICENSES AND CERTIFICATIONS:
CADC-II required (for SUD programs) or QMHP-I (for mental health programs) requiredMust maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organizations auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:
Bilingual in English/Spanish a plus

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:
Knowledge and experience demonstrating competence in program planning and budgeting, fiscal management, supervision/performance assessment/performance management of program staff, data collection/use, reporting, program evaluation, quality assurance, and developing and coordinating community resources;Meet the standards laid out in the Oregon Administrative Rule (415-050) for clinical supervisor: Knowledge and experience demonstrating competence in leadership, wellness, oversight and evaluation of services, staff development, stabilization and care coordination planning, case management and coordination, utilization of community resources, group, family and patient therapy or counseling, documentation and rationale for services to promote intended outcomes and implementation of all provider policies;Ability to build and lead positive, collaborative, and high-performing teams;High proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;Ability to develop and maintain community resources and relationships;Ability to network with all resources to provide the best customer service;Strong interpersonal and customer service skills;Strong communication skills (oral and written);Strong organizational skills and attention to detail, accuracy, and follow-through;Excellent time management skills with a proven ability to meet deadlines;Critical thinking skillsAbility to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;Ability to build and maintain positive relationships;Ability to function well and use good judgment in a high-paced and at times stressful environment;Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;Ability to work effectively and respectfully in a diverse, multi-cultural environment;Ability to work independently as well as participating as a positive, collaborative team member.

TOOLS AND EQUIPMENT USED: Computer/laptop, copy/fax/scanning machines, printer, telephone or multi-line phone.

WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other conditions/demands include:
Primarily indoors (95%)Prolonged periods sitting at a desk and working on a computer/laptop, with occasional standing and walkingExerts force or lifts/carries up to 10-20 pounds at timesPushes/pulls 50-75 pounds occasionallyContinuous use of arms, wrists, hands to perform repetitive tasks/motionsOccasional grasping/squeezing and reaching above or below shoulder-levelMust be able to hear alarms/telephone/audio/normal speaking voiceMust have clarity of vision: Near (<20); Mid (>20 to < 20); Far (> 20)Must be able to drive motor vehicle to perform jobMay be exposed to communicable disease