CORP H&W/CREDIT BALANCE ANALYST - Remote at The Kroger Co. in Nashville, Tennessee

Job Description:

Credit Balance Analyst should possess a thorough working knowledge of the revenue cycle management process. Responsibilities include working closely with Department Supervisor to ensure that refunds are processed accurately and timely in order to promote customer loyalty. The Credit Balance Analyst is responsible for review, correction, resolution of all account credit balances. This position must be a role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• High school diploma


• 2+ years of experience in medical billing and collections in an outpatient setting


• 2+ years of cash application experience


• 2+ years of credit balance resolution experience


• Strong computer skills with Microsoft Office Suite


• Strong analytical and problem-solving capabilities


• Excellent planning and organization skills with close attention to detail


• Self-motivated, with ability to work independently and with a team.


• Ability to remain flexible during times of change and adjusts promptly and effectively


• Ability to read and interpret Explanation of Benefits (EOB's)


• Knowledge and understanding of accounting principles and healthcare billing and collection practices


• Working knowledge of revenue cycle management


• Excellent mathematical aptitude and basic accounting skills

• Identify research and review accounts with credit balances.


• Transfer credits when appropriate within a patient or guarantor account.


• Post all un-posted and misapplied patient payments.


• Review and resolve all patient/guarantor addresses issues.


• Initiate all patient and insurance refunds.


• Escheat balances according to corporate policy.


• Send weekly refund report to supervisor for review and approval.


• Post credit balance adjustment for all approved refunds.


• Meet production and quality expectations outlined by management.


• Balance all refund batches on a daily basis.


• Evaluate processes within area of responsibility in order to recommend and participate in process improvement initiatives.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.