Publishing System Engineer at Excellus Health Plan Inc. in Rochester, New York

Job Description:

Job Description:

Summary:

The Document Solutions team focuses on the design and creation of correspondence and transactional statements using various software programs. The Publishing Systems Engineer operates in a business analyst/document-generation specialist role as part of the Document Solutions team. This role focuses on programming within the various systems utilized by our Solutions Team.

Essential Primary Responsibilities/Accountabilities:

Level I:

• Develops code; analyzes, researches, and resolves system issues for electronic publishing-related problems.


• Creates, maintains, and follows all documented processes and standards.


• Builds new and updates existing workflows and documents using xml and text data in variable data composition systems based on the requirements and functional specifications.


• Documents functional specifications and solutions for work to be performed.


• Develops or assists in the development of systems testing and implementation plans. Reviews test results to ensure compliance with design specifications.


• Participates in business requirement planning and analysis sessions.


• Identifies best practices and participates in creation of Organizational Standards.


• Performs basic maintenance of document composition tools utilized at the Health Plan.


• Participates in on-call production support rotation.


• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.


• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.


• Regular and reliable attendance is expected and required.


• Performs other functions as assigned by management.

Level II (in addition to Level I essential responsibilities/accountabilities):

• Provides Second Tier troubleshooting of electronic publishing applications.


• Analyzes, researches, and resolves data-related issues within Document Services.


• Identifies best practices and drives creation of Organizational Standards.


• Participates in strategic discussion and decision-making when called upon to do so.


• Communicates with outside departments to develop and maintain first-hand knowledge of their plans, operations, problems, and opportunities.


• Participates on projects as a Subject Matter Expert for transactional documents and correspondence.


• Performs advanced maintenance of document composition tools utilized at the Health Plan.


• Maintains familiarity with latest tools and techniques for project management, system analysis, system design, and programming - specifically as related to electronic publishing.


• Mentors Associate Developers.

Level III (in addition to Level II essential responsibilities/accountabilities):

• Assists with software and system design and architecture within the assigned portfolio.


• Monitors and maintains appropriate levels of hardware and operating software that serves as platforms for supported electronic publishing systems.


• Administers electronic publishing related computer systems and processes - MISPrint, Q-Direct, StreamWeaver, and uses document archival systems such as Control-D, Filenet, Alfresco, etc.


• Reviews service requests and consults with executive sponsors, requesters, and/or user representatives to clarify intent, discuss problematic areas, and consider alternate solutions.


• Assists the business with planning for document generation, printing and mailing so they can meet mandated deadlines.


• Identifies ways to automate manual processing steps and works with other team members and the business owners in implementing that automation.


• Mentors Associate and Mid-Level Developers; provides limited mentorship to other Senior Developers in their technical area(s) of expertise.

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels:

• Bachelor's Degree in Computer Science or related field. In lieu of Bachelor's Degree, an Associate degree in Computer Science or Electronic Printing with two or more years' experience in computer science, electronic publishing, or related field, or a combination of experience and education with programming.


• Experience using Variable Data composition. Knowledge of integration tools such as HP Command Center, HP Exstream, Elixir Tango, GMC Inspire is a plus.


• Demonstrated analytical and problem-solving skills, excellent proofreading skills, and ability to work well as part of a team.


• Knowledgeable of publication layout and design.


• Demonstrated creativity and competence in design techniques.


• Familiarity with database structures: SQL, Oracle, DB2, or similar.


• Familiarity with XML, SGML, HTML, or similar data structures.


• Familiarity with JAVA and shell scripts, or other web programming language.


• Familiarity with Control-D, Filenet, Alfresco. Similar systems considered.


• Demonstrated proficiency in desktop publishing, word processing, and electronic office systems.


• Ability to establish effective working relationships with all levels of internal staff and outside professionals.


• Strong organizational skills, ability to prioritize assignments, and ability to handle confidential information with discretion.


• Good visual acuity, manual dexterity, and typing skills.


• Demonstrated ability to "think outside the box."


• Ability to handle multiple projects and requests simultaneously.

Level II (in additional to Level I qualifications):

• Four or more years of progressive experience in computer science, electronic publishing, or related field. In lieu of degree, a minimum of six years of progressive experience in computer science, electronic publishing, or related field.


• Expertise with Variable Data composition and programming is essential.

Level III (in addition to Level II minimum qualifications):

• Six or more years of progressive experience in computer science, electronic publishing, or related field. In lieu of degree, a minimum of eight years of progressive experience in computer science, electronic publishing, or related field.


• Demonstrated experience in graphic arts, desktop publishing, visual communications, or similar discipline.


• Experience in Visual Basic, C, Java, or similar advanced programming languages. Object-oriented programming language experience a plus.


• Experience with the UNIX operation system and ability to program shell scripts.


• Experience in structured systems analysis and design, user relations, data gathering techniques, and management information systems.


• Knowledge of Control-D, Filenet, or Alfresco desired. Similar experiences considered.


• Requires a high degree of logic, accuracy, and communications skills.

Physical Requirements:

• Regular office/desk job environment.

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The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

207 - Minimum $60,070 - Maximum - $111,114

208 - Minimum $67,538 - Maximum - $124,925

209 - Minimum $75,816 - Maximum - $140,254

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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