Support and Training Specialist I at University of Houston - Downtown in Houston, Texas

Job Description:

This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.

Hourly Rate: $20.68/hr. or higher, commensurate with experience and/or education 

JOB SUMMARY 

The Support and Training Specialist I administers the Blackboard LMS and provides support and training for faculty, staff, and students using Blackboard and other online learning technologies provided by the University.

DUTIES 

• Provides support and guidance for faculty, students, and staff using Blackboard, Zoom, online publishing software, Respondus LDB, and other technical tools by answering questions, troubleshooting issues, and carrying out requests


• Provides training and maintains training documentation for supported software


• Updates social media channels and assists with the newsletter


• Tests and provides feedback on new technologies or updates to supported software


• Acquires and maintains up-to-date knowledge of all supported technologies as they change or are replaced; maintains an awareness of possible alternatives

MARGINAL DUTIES 

• Performs all other duties as assigned

 

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of the Blackboard administrative control panel

Skills:

• Strong technical skills, including proficiency in MS Excel and HTML


• Excellent analytical and problem-solving skills; strong training skills

Abilities:

• Ability to troubleshoot systems and develop solutions


• Ability to prioritize and organize


• Ability to edit webpages


• Ability to learn new technologies easily

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:

• Works in some or all of the following environments during the working day: an office, lobby customer service island, reception area, classroom, training room, or auditorium

Physical Demands:

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements


• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks


• Precise hand-eye coordination is required


• The ability to identify and distinguish colors is required


• Must be able to move up to 20lbs

EEO/AA

Required Education:

• Associate Degree in IT or a related field

Required Experience:

• Minimum of one (1) year of experience in training, customer service, and support

License/Certification:

• None required

PREFERRED QUALIFICATIONS 

• None

Apply Now