Field Service Representative (Floater) - Cinnaminson, NJ (New Health Care Company) at 3M Healthcare US Opco LLC in Cinnaminson, New Jersey

Job Description:

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here continue to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions.

As it was with 3M, at Solventum all q ualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative (Floater) - Pennsauken, NJ (New Health Care Company)

3M is establishing two industry-leading companies, creating value through the spin - off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

• Proven category leadership


• Exposure to attractive end-markets


• Innovation mindset driving improved patient outcomes


• Collaborative customer relationships


• Deep global regulatory experience


• Operational excellence and strong cash flow


• Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role:
This position is responsible for providing leadership in a service location(s) and the training of employees and customers associated with their location(s) in a support or coverage capacity.
Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

As a Field Service Representative (Floater) you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols


• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment


• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance


• Overseeing of local business operations to include metrics and required use of couriers


• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment


• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation


• Loading & unloading medical devices and supplies


• Processing documentation for delivery and retrieval of products.


• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.


• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher


• Three (3) years customer facing experience in a private, public, government, or military environment


• One (1) combined year experience in a team lead and/or supervisory role in a private, public, government, or military environment


• Current and Valid driver's license (required, as you may be issued a company vehicle for this position)

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties


• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)


• One (1) year experience in training and scheduling & assigning daily work activities in a single location


• Experience with Microsoft Office applications

Location: Based in the territory Cinnaminson, NJ or Elkridge, MD but travel to other District Locations in Virginia, Maryland, Pennsylvania, Vermont, New Hampshire and Maine to cover as needed

Travel: May include up to 70% domestic travel
Relocation: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $64,847 - $79,258, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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