Field Engineer-Telemetry at Hyster-Yale in Greenville, North Carolina

Job Description:

Job Title

Field Engineer-Telemetry

Job Family




Job Description



Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Service Engineer-Telematics, to be Remote/Field-based, and can be located anywhere within the US.


As a Field Service Engineer, you will be responsible for providing management and technical leadership to ensure customer satisfaction. This role serves as a primary service contact for customers, dealers, service providers, and internal departments to properly identify, analyze and manage through appropriate resolution performance, reliability, and serviceability issues while maintaining cost effectiveness.



What You Will Do:




Vehicle Factory Pre-Test & Delivery to Customer

• Perform vehicle checkout at HYG facility.
  
  


• Set-up & Calibrations.
  
  


• Safety Assessments & Adjustments.
  
  


• Troubleshoot electro-mechanical issues.
  
  

Road System Development for Customer Specific Site

• Design road system to meet signed Functional Requirement Specifications / Customer Specifications.
  
  


• Create / maintain site general arrangement drawing.
  
  

System Commissioning & Customer Training

• Perform vehicle route commissioning / validation.
  
  


• Perform wireless communication survey.
  
  


• Onsite Safety Assessments & Adjustments.
  
  


• Perform vehicle interface commissioning / validation (conveyors, racking, pick and drop locations, etc.)
  
  


• Test application software and interfaces between vehicles, middle ware and customer host.
  
  


• Write training and support documentation.
  
  


• Analyze, troubleshoot, and refine vehicle routes and traffic rules to optimize material flow.
  
  


• Deliver operator training to end customer.
  
  


• Additional duties as assigned
  
  

System Testing

• Lead customer acceptance testing at Pre-delivery timing (Factory Acceptance Testing) as well as on-site phased installation milestones.
  
  


• Support virtual testing of robot supervisor communication with Host WMS as required.
  
  


• Analyze vehicle uptime / issues tracking
  
  

What You Will Need:

• Bachelor's Degree in engineering
  
  

Other Desired Skills:

• Ability to read and understand electrical schematics, wiring diagrams, 3D models and mechanical assembly drawings.
  
  


• Understanding of wireless communication
  
  


• Communication Skills
  
  

Who we are:



HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.



What we offer:



Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).


#LI-BD1


#LI-REMOTE



Job ID

JC1194

Employment Type

Full time



Work Hours



40

Travel Required

50-75%

Primary Location

HYG US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

Yes

Relocation Assistance Available

No



We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.




EOE/Minorities/Females/Veterans/Disabled Apply Now