Bilingual Quality Auditor at Chubb in Chicago, Illinois

Job Description:

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Bilingual Quality Auditor to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY

The mission of the Combined Operations team is to provide quality service to our customers and producers that provides a competitive advantage in the market and supports revenue growth for both existing and new sales channels and markets. Our vision for Operations is to be a unified customer-focused organization emphasizing integrated service, cost effectiveness, efficiency and value.

The Operations Quality and Customer Experience group is responsible for developing key strategies to improve the effectiveness of our Operations in the U.S. and Canada, providing the project leadership and support needed to implement these strategies, and assisting the Operations team with thought leadership and other consulting assistance as needed. The group also provides key support activities related to operational performance and quality including resource planning, scheduling, capacity management, performance measurement and reporting, quality assurance, etc.

The Quality Auditor role is a key position within the Operations Quality and Customer Experience group reporting to the AVP, Quality and Customer Experience. This role is focused on quality assurance and improvement. This individual will conduct independent audits as well as provide feedback and support to management, team members and other stakeholders.

RESPONSIBILITIES

• Implement our quality assurance programs by following the Standard Operating Procedures to assess quality and/or compliance.
• Facilitate monthly calibration sessions.
• Administer the self-assessment process.
• Perform mock calls with new hires post-training to determine readiness for moving into production.
• Assist with coaching and training of individuals.
• Provide structured and timely feedback to business leaders, Quality Manager, training, etc. to improve quality.
• Develop and conduct targeted group sessions that address coaching opportunities.
• Proactively identify areas of opportunity to improve our quality assurance programs and make recommendations to quality and business leaders.
• Actively support and deliver projects that enhance and improve our quality assurance programs and monitor the results.
• Develop a detailed understanding of departmental processes and procedures.
• Maintain a repository of all documentation.

• 
  Problem-Solving - Takes an organized and logical approach to thinking through problems, breaking down complex issues into manageable parts and looking beyond the obvious to get at root causes.
• 
  Solution Development - Understands business problems and requirements and develops practical, cost-effective solutions and recommendations.
• 
  Continuous Learning / Improvement - Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally as well as think of better ways to do things.
• 
  Adaptability - Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback.
• 
  Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes.
• 
  Relationship-Building - Is helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment.
• 
  Influencing Others - Ability to influence others with facts, trend analysis and other supporting data, to negotiate effectively to effect win-win outcomes, and to engage and motivate team members.
• 
  Business Acumen - Understands the relationship between the activity and the business / customers impacted and applies business knowledge.

QUALIFICATIONS

SKILLS/EXPERIENCE:

• Strong

  ABOUT US

  
  

  OUR BENEFITS
  
  As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
  

  
  
  
  
  • Health insurance
  • Dental insurance
  • Tuition reimbursement
  • A company-match 401(k) plan
  • Disability insurance
  • Life insurance
  • Employee referral bonuses
  
  
  ABOUT COMBINED INSURANCE

  Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

  
  

  ABOUT CHUBB
  
  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

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