Business Specialist Self Checkout at The Kroger Co. in Cincinnati, Ohio

Job Description:

Manage and lead all self-checkout efforts, including execution, upgrades and innovation efforts to improve the ease of checkout for our customer. Coordinate communication between vendors, Kroger Technology, Retail Operations partners and other key business partners. Ensure self-checkout technologies, policies and procedures associated with self-checkout technologies are standardized. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! Minimum
- 2+ years experience within store management, division FE management or Retail Operations management
- Coordinate, organize and manage multiple individual and team projects effectively
- Proficient with Microsoft Office
- Excellent planning, organizational and time management skills/ability to handle multiple assignments
- Demonstrated knowledge of front end systems (e.g. Sales and Cash, Sked, Kronos, ELMS)
- Strong oral and written communication skills
- Knowledge of FE technology
- Basic knowledge of Point-of-Sale ACE
- Strong leadership skills and ability to work under pressure

Desired
- Bachelor's Degree
- Kroger store management experience- Communicate self-checkout (SCO) updates, plans, and issues to SCO leadership, divisions, and other key business partners
- Review and evaluate training and communication materials for effectiveness and provide recommendations for improvement
- Create SCO Rollout Schedule templates and guide divisions in completing their plans for execution
- Standardize enterprise operational policies and procedures associated with third party vendor applications
- Create a road map for self-checkout solution and customer personalization offerings
- Assist in the development and implementation of SCO solutions following the self-checkout enhancement request process
- Ensure self-checkout policies and procedures associated with technologies remain standard
- Work with Kroger Technology and the SCO vendor in the development and deployment of effective SCO solutions
- Provide FE and SCO operational expertise when new service offerings, operational practices and technologies are being introduced for the front end self-checkout. Actively participate in the design, testing and creation of training plans and materials
- Create document and manage enhancement requests based on customer and associate feedback
- Build relationships with the, Kroger Technology, divisions, and vendors
- Ensure continuous improvement efforts for updating produce images in self-checkout systems
- Communicate self-checkout changes to division FE managers
- Work with the department technical writer to develop SCO communications, for focus group materials and training documents
- Provide operational support to divisions regarding SCO, assist the FE Friendly and Experience team in successfully accomplishing their core objectives
- Participate as a core team member of the Front-end Customer Experience and Practices Department delivering strategy and providing leadership for the Store Front-End departments
- Evaluate SCO operational results, identify trouble areas and develop solutions for the enterprise
- Provide feedback to divisions regarding SCO metrics and goals
- Travel to divisions to support FE Customer 1st initiatives, processes and best practices
- Must be able to perform the essential job functions of this position with or without reasonable accommodation