Business Operations Supervisor at Holman Enterprises in Mount Laurel, New Jersey

Job Description:

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.




At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
  
  


• Dental Insurance
  
  


• Life and Disability Insurance
  
  


• Flexible Spending and Health Savings Accounts
  
  


• Employee Assistance Program
  
  


• Retirement Plan
  
  


• Paid Time Off
  
  


• Tuition Reimbursement
  
  

Holman is seeking a high energy leader to join our family as an Operations Supervisor in the following areas of our business:

• Vehicle Supply Chain


• Licensing & Compliance

In this highly visible role with multiple growth opportunities, you will utilize your coaching and mentoring skills to oversee a team of 12-17 operational employees. If you're a career driven leader who thrives on nurturing teams, driving results, and making a difference, then we look forward to speaking with you!



Schedule: In office Monday-Friday



Responsibilities:

• Supervise, coach and mentor a team of operational employees focused on status follow-up and document management to drive an exceptional customer experience.


• Create a positive and professional work environment through recognition and supportive work relationships.


• Evaluate existing processes and proactively identify new opportunities to assure quality and departmental efficiency.


• Develop and monitor key metrics to meet/exceed departmental goals.


• Direct the daily workflow and distribution of work amongst the team.


• Respond to internal and external customer issues, determine root cause, explore and implement mistake-proofing measures.


• Support the growth and development of assigned employees and conduct performance reviews.


• Support customer or prospect meetings and serve as direct client liaison as needed.


• Serve as the key business contact on any relevant system improvement initiatives.


• Perform all other duties and special projects as assigned.

Knowledge and Skill:

• Excellent leadership skills with the ability to coach, mentor and support employees


• Ability to drive team performance to achieve department and individual metrics


• Ability to define problems, collect data, establish facts, and draw valid conclusions.


• Ability to think strategically with a focus on the big picture.


• Ability to communicate effectively, both orally and in writing, to all levels of employees and customers.


• Works well under pressure with multiple projects and deadlines.


• Strong decision making and negotiation skills.


• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Business Objects.


• Ability to work in-building to support team members.


• Able to travel as needed for business.

Relevant Work Experience:

• Previous Management, Supervisory or Team Lead experience.


• Fleet experience and/or comparable industry knowledge is a plus, but not required.

Education and/or Training:

• Bachelor's Degree or equivalent work experience required.

#LI-LS1



Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.




Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.



Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply Now