Security Command Operator (All Levels) at ITC Holdings in Novi, Michigan

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conducts initial investigation and response to reported incidents following proper policy and procedure.


• Coordinates with the Operations Control Room (OCR), Contract Security, and other internal groups to ensure an effective response to all physical security matters.


• Conducts intelligence gathering and analysis to determine potential impact to company assets.


• Possesses analytical ability to make independent judgement within a limited time frame.


• Proactively and resourcefully makes informed decisions based on limited information.

Additional Requirements for Senior Level

• Serves as the lead trainer for new Security Command Operators.


• Assists in developing and maintaining the SCC Schedule.


• Initiates After-Action Reviews of physical security related incidents.


• Takes additional responsibility and ownership of SCC actions while on duty.


• Serves as acting SCC Supervisor during times of need.

 

REQUIREMENTS

Experience/Education Requirements

Associate Level

• High School Diploma or equivalent with a minimum of three (3) years experience in a physical security or incident management capacity, preferably in a Security Command Center environment                           or
  


• Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field 

 

Intermediate Level

• High School Diploma or equivalent with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment                      or
  


• Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment                                                                              or
  


• Bachelor's degree in criminal justice, Law Enforcement, Security, or similarly related technical field. 

 

Senior Level

• High School Diploma or equivalent with a minimum of seven (7) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment         or
  


• Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment                                                                              or
  


• Bachelor's degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

Additional Senior Requirement

• Physical Security Professional (PSP) or a Certified Protection Professional (CPP) certification is required

Other Requirements for all Levels

• Primary work location is Novi, MI with frequent travel to Ann Arbor, MI for training.


• Ability to work rotating 12 hours shifts, including days, nights, weekends, holidays, and on-call.


• Ability to exercise independent judgement, work in a high stress environment with speed and accuracy and have excellent written and verbal communication skills.


• Provide leadership in emergency situations. 


• Function professionally in a minimally supervised environment.


• Possess basic computer skills including Word, Excel, and internet-based applications.

Must maintain a high ethical standard as a security professional. Not only to make ethical decisions but to maintain a code of ethics to exhibit exemplary conduct, protect confidential information, maintain a safe and secure workplace, develop good rapport within the profession, strive to attain professional competence, and encourage high standards of security ethics.

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