Job Summary: Performs basic duties to all age patients in the Emergency Department under the guidance and direction of the Registered Nurse.
Service and Quality Standards:
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the code of conduct, and identifies any conflicts of interest.
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources
Job Responsibilities:
Uses effective communication skills with patients, staff, other departments, physicians, families and visitors.
Provides age-appropriate and population specific patient care in a safe, skillful, accurate and efficient manner to newborn, pediatric, adolescent, adult, and geriatric populations.
Duties may include but not limited to phlebotomy, transporting patients, obtain vital signs, ekg's, splinting, catheter placement and other patient care task as assigned.
Supports patient's rights and responsibilities, including respect of cultural and religious diversity.
Maintains the patient's environment to include appropriate equipment and supplies at all times.
Demonstrates appropriate use of equipment. Maintains supplies and instruments.
Assists in maintaining a clean unit. Responsible for cleaning and set up of patient rooms.
Completes documentation accurately and timely, according to hospital policies and procedures.
Utilizes chain of command.
Maintains calm manner during abrupt changes in acuity and/or activity.
Recognizes own limitations and seeks assistance when necessary.
Education Level: High school diploma or equivalent required.
Certification/Licensure: BLS required.
Experience Requirements: Patient Care Technician experience in a hospital setting. EMT, EMT-P or CNA experience preferred.
Working Conditions:
Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.