Assistant Store Manager - Travel Alderwood and Issaquah
AAA Washington
Bring your experience to AAA Washington! This is an exciting opportunity to be a part of one of the largest leisure-travel agencies in the United States.
Successful candidates will have a minimum of 3+ years' experience in customer service, retail, or travel industry, minimum of 2+ years' experience in management/leadership role.
In this in-person role, you'll be:
•Oversee store opening and closing procedures, assisting team members as needed. • Assists with store appearance and merchandise displays. • Conducts and tracks new hire training and ongoing training staff members. • Assist in weekly store huddles and lead team meetings in store managers' absence. • Responsible for store staff scheduling, managing timecards/OT, assignment workflow, and retail floor coverage. • Supports local community engagement. • Responsible for ensuring an excellent customer experience and resolving escalated customer issues. • Implement sales strategy within the store to meet and exceed goals. • Provide troubleshooting resolutions for travel accounting issues. • Assist in annual budget planning with Store Manager. • Responsible for monthly inventory reconciliations and reporting, insurance license renewals, and supply orders. • Provide feedback to store manager regarding store staff coaching and recognition opportunities. • Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. • Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
MINIMUM QUALIFICATIONS: • High school diploma or GED • 3+ years' experience in customer service, sales, or travel industry • 2+ year leading and mentoring employees
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy, and traffic safety for nearly 120 years. AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
Benefits provided include:
Health insurance (medical, vision, prescription drug, and dental)
Up to 22 days of Paid Time Off in the first year for vacation or sick leave
Eleven paid holidays, including MLK and Juneteenth
401(k) with Employer Match
Life and LTD insurance
Flexible Spending Accounts
Travel, Insurance, and Membership Discounts
4 hours Volunteer Time Off every year
Free Premier RV AAA Washington membership
Target hiring salary range is $24.81 to $34.71 and offer rate is based on candidate experience. This position is eligible for a Travel Sales Leadership incentive.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.