In this position you will take part in America’s rich diversity and multiculturalism on a daily basis, working as part of a lively team in a fast-paced contact center environment, scheduling interpreters to ensure that communication is available for important events such as medical appointments, court cases, and emergencies. You will go home each day satisfied that you have helped people overcome language barriers in navigating complex structures such as healthcare, insurance, and the justice system. When our clients require in-person interpretation support, they count on us to find the most highly qualified interpreter that best suits their unique needs. We fulfill interpretation requests in over 200 languages across many industries, in a variety of settings. Interested candidates should be prepared to work in a fast-paced environment with a very diverse group of clients, Interpreters and coworkers. The ability to provide exceptional customer service support is a must. The Coordinator is responsible for managing a variety of tasks within the Outbound team, processing and fulfilling interpretation requests from our clients, and scheduling Interpreters using LSA's network of Independent Contractors.
Responsibilities
Maintain a high level of customer service while assisting clients, interpreters and internal customers over the phone, via email and chat.
Complete Outbound calls to address client and interpreter needs.
Accurately gather required information to process scheduled interpretation requests via phone, online or email.
Perform necessary next steps to assign an appropriate Interpreter or Agency Partner.
Complete all client and interpreter follow-up notifications and updates via phone and email within the specified timeframe.
Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate.
Adhere to personal attendance schedule and arrive for work on time.
Communicate with Contact Center Managers, as appropriate, when issues arise.
Maintain full confidentiality and adhere to LSA's security policies at all times.
Provide excellent customer service addressing all client and interpreter needs
Perform all other duties as assigned by the Division Manager.
Requirements
Working Internet Connection that meets internal speed requirement.
A quiet work space free of distractions.
Basic interest in foreign cultures required (knowledge of foreign languages helpful).
Customer service experience or Call Center experience required.
Strong oral and written communication skills.
Professional and positive phone manner with clients from all types of industry sectors.
Must be proficient in current software packages (Microsoft Word, Excel, Outlook, and Power Point).
Attention to detail while effectively juggling multiple tasks.
Willingness to learn and take on more responsibility as needed.
College degree or equivalent work experience helpful.
LSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/ LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more! If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673 Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsa.incLSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW PAY TRANSPARENCY NONDISCRIMINATION PROVISIONLSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA’s legal duty to furnish information. 41 CFR 60-1.35(c)
Additional Info:
Applicants should apply at https://www.lsa.inc/careers/internal/ and listed www.disabledperson.com as the source from which they applied.