Quality Coordinator at University of Oklahoma in Norman, Oklahoma

Job Description:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994. 

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Quality Coordinator assists Case Initiation Center (CIC) management in providing on-going training, mentoring and coaching to Case Initiation Coordinator/Research Specialists, ensuring program deliverables and accountabilities are fulfilled, through planning and oversight of special projects within CIC. The position will be located in Norman, OK with flexible and/or remote option possible. This position will also participate in an onsite rotation schedule to be available to Case Initiation Coordinator/Research Specialists working onsite.

Essential Functions:

• Assists in the facilitation of the Quality Program by performing research, survey assistance, compliant monitoring, information presentation, quality audits, and data maintenance


• Performs various research activities pertaining to quality


• Monitors complaints, activities, and procedures


• Follows up on problems to ensure all are addressed


• Gathers information, scores or analyzes data


• Presents information and findings


• Performs quality audits, examines data, performs quality improvement initiatives 


• May perform queries of databases for random selection protocols


• Determines if there is adherence to Federal and State regulations and if steps were taken to correct problems


• Visits site and ensures standards are being met


• May develop curriculum for training and implement educational materials and provide instruction to employees


• Assists in planning seminars by gathering information, obtaining speakers, creating handouts, and setting agendas


• Maintains data, databases, reports, correspondence, and evaluation findings


• Performs various duties as needed to successfully fulfill the function of the position

Required Education: Bachelor Degree AND:

• 24 months experience in quality improvement and compliance.

Equivalency/Substitution:  Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 72 months experience.

Skills:

• Ability to speak, read and write clear, concise English


• Proficient in Microsoft Office


• Highly organized and able to handle multiple projects and deadlines


• Customer service


• Must be able to perform basic data analysis


• Must be able to create and deliver effective training presentations

Certifications:

• Driver's license required to provide training at multiple locations.

Advertised Physical Requirements:

• Must be able to engage in repetitive motions.


• Frequent exposure to pressure caused by deadlines and busy periods.


• May be required to travel.


• May require contact with other departments and university officials.


• Must be able to hear, see, sit and stand.

Departmental Preferences:

• 24 months experience developing curriculum and facilitating adult training


• Experience in quality assurance monitoring


• Experience in developing and coaching/training activities


• Experience making presentations to diverse target audiences


• Knowledge of process improvement


• Analytical skills


• Knowledge of Child Support policies and procedures

Supervision: No Supervisory Duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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