Posted in General Business 30+ days ago.
Type: Full-Time
Lead Equipment Planning Dispatcher
Tampa, FL, USA Req #30436
Tuesday, April 2, 2024
Who We Are:
Coke Florida is searching for a Lead Dispatcher, Equipment Services based out of our Tampa HQ office, working Sun-Thurs from 11AM-7:30PM
As a Lead Dispatcher, Equipment Services, you will be responsible for planning and dispatching reactive field service orders and supporting dispatchers in other markets
Roles and Responsibilities:
Requirements:
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Other details
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initStaticMap(true); Coke Florida is searching for a Lead Dispatcher, Equipment Services based out of our Tampa HQ office, working Sun-Thurs from 11AM-7:30PM As a Lead Dispatcher, Equipment Services, you will be responsible for planning and dispatching reactive field service orders and supporting dispatchers in other markets Roles and Responsibilities: Focuses on leading and development of frontline Specialist while overseeing completion of all surveys/audits Maintain routine reporting and report outs daily/weekly/monthly based on frequency expectations. Support Coke Florida territories and work closely in communication with Customers, Field Sales Teams & leaders to help coordinate survey captures and resolve customer issues. Communicate any changes or special request from leadership with a plan to deliver the expected results. Comply with all company policies, procedures, and applicable laws.Comply with dress code or appearance/grooming standards. Schedule Specialist in a timely and efficient manner meeting company daily/weekly survey expectations. Deescalate customer service issues as appropriate and report occurrences to Territory Sales Leadership. Requirements: High School Diploma or GED equivalent required. Associate Degree, Bachelor Degree or equivalent work experience preferred. Experience working withExcel, PowerPoint, IRED application, Global 345 application, and Spring Mobile is highly desired At least 2 years of supervisory experience required. At least 3 years in beverage industry preferred. Valid driver's license and driving record within MVR policy guidelines Possess and maintain reliable transportation w/ appropriate auto insurance coverage.
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