IT Support Engineer II at Vericast Corporate Services in High Point, North Carolina

Job Description:

An IT Support Engineer is a problem solver who analyzes, creates, modifies, and supports a set of complex systems, processes, or operations that enable business capabilities. In this role you will provide end-user, application and hardware support primarily to the High Point, North Carolina printing facility and other sites as needed.

Key Duties / Responsibilities

• Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroups.


• Participates in initiatives, with deliverables and meets quality standards, on time.


• Leads cross-functional initiatives, with deliverables and meets quality standards, on time.


• Develops reports and systems, Tests applications and systems.


• Participate in off-hours Deployment, patching and maintenance.


• Update and patching systems and applications, hardware, and software troubleshooting.


• Estimates component/application-level work efforts.


• Work with vendors and contractors on hardware and software development, testing, and deployment when applicable.


• Responsible for opening, tracking, and fulfilling end-user requests through ticketing.


• Provides on-call support.


• Periodically operates under deadlines and may be subject to extreme workloads.


• At times guides and assists in training less experienced individuals

Education & Knowledge

• Bachelor's degree or equivalent work experience.

Experience / Skills / Abilities

• Experience supporting desktop and laptop hardware, Windows Server, Active Directory, application and OS patching, hardware, and software break-fix, and troubleshooting various internal applications and hardware.


• Technically proficient in application/component or system; may act as an internal consultant.


• Operating systems: Windows and Linux


• Experience with MS SQL Server ODBC configurations.


• Experience with Disaster Recovery Methods


• Ability to create and document standards and procedures.


• Strong ability to analyze failures and prioritize resolution efforts.


• Ability to support users and systems in a fast-paced changing environment.


• Maintain a positive attitude in all situations.


• Flexibility to meet customer needs or project goals.

Additional Information

• Ability to work 2nd Shift (2 pm to 10:30 pm) Overtime and on-call responsibilities are required.


• To perform the duties of this job, you will be required to be onsite.

Salary: $70,000 - $77,000
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\nVericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com . EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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